Ministry of Justice

Legal services reform

three people sat around a desk

Legal services reform is about putting the customer first in the way legal services are regulated and delivered, providing a framework that promotes competition, and innovation.


The Legal Services Act 2007 sets out the framework for reform, which includes setting up a Legal Services Board and an Office for Legal Complaints and enabling legal services to be provided under new business structures.

On 1 January 2010 the new oversight regulator, the Legal Services Board formally went live in its regulatory role.

The Office for Legal Complaints, the new body set up to deal with complaints against service from lawyers, is well on the way to establishment by late 2010. The Chief Ombusman, Adam Sampson, was appointed on 1 May 2009.