The Legal Services Consumer Panel was created by the Legal Services Act 2007. The Panel is an independent arm of the Legal Services Board and is made up of eight lay members whose appointments were approved by the Lord Chancellor.

The Panel provides high quality, evidenced-based advice to the Legal Services Board, in order to help them make decisions that are shaped around the needs of users. The Panel has a remit to represent the interests of the many different consumers of legal services, including business consumers, although it will prioritise those users who are less able to give voice to their own interests.

The Panel has legal powers to publish its advice and the Legal Services Board has a legal duty to explain its reasons when it disagrees with the advice that it publishes.

For more information, visit the Legal Services Consumer Panel website.