Support for victims

How crime affects a victim or witness depends entirely on the individual. The most important thing to remember is that you are not alone and help is available.

  • There are a number ways you can access support to help you through your experience as victim or witness. 

The National Victims Service

Under the National Victims Service, all victims of crime are entitled to:

  • immediate emotional support from a trained support worker
  • an in-depth review of their practical, emotional, health, security and housing needs
  • an individually tailored support plan
  • support 7 days a week
  • tailored information about what is likely to happen in their case, and practical advice

All victims of crime also have access to one dedicated point of contact who will guide them through the criminal justice system and who will stay with them until they no longer need help.

The service will be delivered primarily in partnership with Victim Support. Victims who need specialist support will be helped to access this through other organisations.

Voluntary organisations

Voluntary organisations play a vital role in supporting victims and witnesses of crime.

  • Victim Support
    Victim Support is  a national charity that offers practical help and emotional support to anyone affected by crime. They offer free advice regardless of when the crime happened or whether it has been reported to the police. Find out more at Victim Support
  • Witness Service
    Victim Support also run the Witness Service, which helps witnesses to cope with going to court by giving them information and support. It is also available for family and friends who are attending court, including children. Find out more at Witness Service
  • Other voluntary organisations
    There are many voluntary organisations in England and Wales that can offer help and support to victims and witnesses of crime. Some offer support on a particular issues like domestic violence or rape and sexual assault.
Victims' Commissioner


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