Role of the claims management regulator

The Claims Management Regulation Unit was set up within the Ministry of Justice in April 2007. It is responsible for directly regulating the activities of businesses providing claims management services under Part 2 of the Compensation Act 2006. The Compensation Act defines claims management services as ‘advice or other services in relation to the making of a claim’.

The Head of Claims Management Regulation is a civil servant who takes statutory regulatory decisions on behalf of the Secretary of State for Justice and oversees the operation of the regulatory system.

Any business providing regulated claims management services in England and Wales, unless exempt, requires authorisation regardless of their registered address or location of the business.

The Claims Management Regulation Unit is funded entirely by fees levied on the claims management companies that it regulates.

Regulatory objectives

We work with the aim of:

  • protecting and promoting the interests of consumers
  • protecting and promoting the public interest
  • improving standards of competence and conduct of authorised persons
  • improving access to justice
  • promoting practices to facilitate competition between different providers of regulated claims management services

What we regulate

The claims sectors subject to regulation under the Compensation Act 2006 are:

  • personal injury
  • financial products/services
  • employment
  • criminal injuries compensation
  • industrial injuries disablement benefit
  • housing disrepair

The types of claims management activities regulated include:

  • advertising for, or seeking out (for example direct marketing) persons who may have a cause of action
  • advising a claimant or potential claimant in relation to his claim or cause of action
  • referring details of a claim/claimant or cause of action for a fee to another person
  • investigating or commissioning investigation of a claim with a view to using results in pursuit of the claim
  • representing the claimant.
Claims Management Regulation


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