We regulate claims management companies (CMCs) that handle certain types of claims for compensation in respect of personal injury claims, mis-sold financial products and services (such as payment protection insurance (PPI)), employment matters, criminal injuries and industrial injuries.

Any business that offers claims management services in England and Wales must be authorised (licensed) by the Ministry of Justice, unless they are covered by an exemption. (There are exemptions for certain groups such as solicitors, charities and advice agencies). Authorisation by the Ministry of Justice is not an endorsement of the business, or its practices – it is a legal requirement to operate in this sector.

If you decide to use a CMC make sure it’s authorised. You can check the current authorisation status of a business on our Authorised Business Register page. It is advisable that you ‘shop around’ and make sure you fully understand the fees charged and any risks involved before entering into a contract or paying an upfront fee.

Whether you are already using a CMC, or considering using one, you’ll find information here to help.

Guidance for consumers

Get practical information about the service you should expect from a CMC. Our guidance is a good starting point if you want impartial information and can help you make informed choices.

• Making a claim – what to consider (PDF)
  
• Understanding fees and charges (PDF)
  
• Claiming for mis-sold payment protection insurance (PPI) (PDF)
  
• What to do when a CMC's licence is suspended, cancelled or surrendered (PDF)
• Dealing with nuisance calls and messages
• CMCs and financial services claims (PDF)