The following list provides links to organisations that have an interest in the provision of claims management services.
ACAS – organisation that works to prevent and resolve employment disputes
Advertising Standards Authority – independent body set up by the advertising industry to police the rules laid down in the advertising codes
Association of British Insurers – the trade association of the insurance industry
Association of Personal Injury Lawyers – the specialist representative body for lawyers who act for claimants
British Insurance Brokers' Association – a trade association of insurance brokers
Citizens Advice Bureau – charitable organisation that provides advice to consumers
Claims Standard Council - the trade association representing claims management businesses
Financial Ombudsman Service – helps settle individual disputes between businesses providing financial services and their customers
Financial Services Authority – regulator of all providers of financial services
First–tier Tribunal (Claims Management Services) - The role of the First-tier Tribunal (Claims Management Services) is to hear appeals from businesses and individuals who provide claims management services
Forum of Insurance Lawyers – the specialist representative body for lawyers acting for defendants
Insurance Fraud Bureau operates the Fraud Cheatline. Anyone with information on suspected insurance fraud can call this free and confidential helpline on 0800 328 2550.
Law Society – representative body for solicitors in England and Wales
Motor Accident Solicitors Society – association of solicitors specialising in road traffic accident claims
Office of Fair Trading – the UK’s consumer and competition authority. The OFT is responsible for licensing businesses that provide consumer credit services.
Solicitors Regulation Authority – the independent regulatory body of the Law Society of England and Wales, responsible for regulating solicitors.
TUC – the Trades Union Congress which represents unions and their members.
Which? – independent organisation that campaigns for consumers and provides consumer advice.