Working with other organisations
The Claims Management Regulation Unit consults with trade associations, banking associations, consumer groups and other regulators to keep our stakeholders and industry involved with regulation and to share best practice on new or high profile developments, such as tackling mishandled PPI claims.
We work closely with other industry regulators and complaint handlers and have developed information sharing agreements and memoranda of understanding with the following organisations:
- Financial Conduct Authority
- Financial Ombudsman Service
- Financial Services Compensation Scheme
- Information Commissioners Office
- Legal Ombudsman
- Solicitors Regulation Authority
CMR Regulatory Consultative Group
Below is a list of organisations with an interest in claims management services that form the CMR Regulatory Consultative Group.
ACAS – organisation that works to prevent and resolve employment disputes
Advertising Standards Authority – independent body set up by the advertising industry to police the rules laid down in the advertising codes
Association of British Insurers – the trade association of the insurance industry
Association of Independent Financial Advisers – a trade association representing financial advisers
Association of Mortgage Intermediaries - a trade association representing mortgage intermediaries
Association of Personal Injury Lawyers – the specialist representative body for lawyers who act for claimants
Association of Regulated Claims Management Companies - a trade association representing claims management companies
British Bankers Association - a trade association for the UK banking and financial services sector
British Insurance Brokers' Association – a trade association of insurance brokers
Building Societies Association – representing mutual lenders and deposit takers across the UK
Citizens Advice (Citzens Advice - Advice Guide) – charitable organisation that provides advice to consumers
Claims Standard Council - a trade association representing claims management businesses
Council of Mortgage Lenders – a trade association for the mortgage lending industry
Direct Marketing Association – a trade association in the marketing and communications sector
Finance and Leasing Association – a trade association for the asset, consumer and motor finance sectors in the UK
Financial Conduct Authority – regulates the financial services industry in the UK
Financial Ombudsman Service – helps settle individual disputes between businesses providing financial services and their customers
Financial Services Compensation Scheme – the compensation fund of last resort for customers of authorised financial services firms
First–tier Tribunal (Claims Management Services) - The role of the First-tier Tribunal (Claims Management Services) is to hear appeals from businesses and individuals who provide claims management services
Law Society – representative body for solicitors in England and Wales
Legal Ombudsman – an independent body that fairly resolves legal complaints
Motor Accident Solicitors Society – association of solicitors specialising in road traffic accident claims
Ofcom – independent regulator and competition authority for the UK communications industries
Office of Fair Trading – the UK’s consumer and competition authority. The OFT is responsible for licensing businesses that provide consumer credit services.
Professional Financial Claims Association - a trade association representing claims management companies operating in the financial products/services sector
Solicitors Regulation Authority – the independent regulatory body of the Law Society of England and Wales, responsible for regulating solicitors.
UK Cards Association – trade association for the card payments industry in the UK
Unison – public sector trade union
Which? – independent organisation that campaigns for consumers and provides consumer advice.