Working with other organisations

The Claims Management Regulation Unit consults with trade associations, banking associations, consumer groups and other regulators to keep our stakeholders and industry involved with regulation and to share best practice on new or high profile developments, such as tackling mishandled PPI claims.

We work closely with other industry regulators and complaint handlers and have developed information sharing agreements and memoranda of understanding with the following organisations:

  • Financial Conduct Authority
  • Financial Ombudsman Service
  • Financial Services Compensation Scheme
  • Information Commissioners Office
  • Legal Ombudsman
  • Solicitors Regulation Authority

CMR Regulatory Consultative Group

Below is a list of organisations with an interest in claims management services that form the CMR Regulatory Consultative Group.

ACAS – organisation that works to prevent and resolve employment disputes

Advertising Standards Authority – independent body set up by the advertising industry to police the rules laid down in the advertising codes

Association of British Insurers – the trade association of the insurance industry

Association of Independent Financial Advisers – a trade association representing financial advisers

Association of Mortgage Intermediaries - a trade association representing mortgage intermediaries

Association of Personal Injury Lawyers – the specialist representative body for lawyers who act for claimants

Association of Regulated Claims Management Companies - a trade association representing claims management companies

British Bankers Association - a trade association for the UK banking and financial services sector

British Insurance Brokers' Association – a trade association of insurance brokers

Building Societies Association – representing mutual lenders and deposit takers across the UK

Citizens Advice  (Citzens Advice - Advice Guide) – charitable organisation that provides advice to consumers

Claims Standard Council - a trade association representing claims management businesses

Council of Mortgage Lenders – a trade association for the mortgage lending industry

Direct Marketing Association – a trade association in the marketing and communications sector

Finance and Leasing Association – a trade association for the asset, consumer and motor finance sectors in the UK

Financial Conduct Authority – regulates the financial services industry in the UK

Financial Ombudsman Service – helps settle individual disputes between businesses providing financial services and their customers

Financial Services Compensation Scheme – the compensation fund of last resort for customers of authorised financial services firms

First–tier Tribunal (Claims Management Services) - The role of the First-tier Tribunal (Claims Management Services) is to hear appeals from businesses and individuals who provide claims management services

Law Society –  representative body for solicitors in England and Wales

Legal Ombudsman – an independent body that fairly resolves legal complaints

Motor Accident Solicitors Society – association of solicitors specialising in road traffic accident claims

National Debtline – provides free, confidential and independent advice on how to deal with debt problems. It is part of The Money Advice Trust, a registered charity.

Ofcom – independent regulator and competition authority for the UK communications industries

Office of Fair Trading – the UK’s consumer and competition authority. The OFT is responsible for licensing businesses that provide consumer credit services.  

Professional Financial Claims Association - a trade association representing claims management companies operating in the financial products/services sector

Solicitors Regulation Authority – the independent regulatory body of the Law Society of England and Wales, responsible for regulating solicitors.

UK Cards Association – trade association for the card payments industry in the UK

Unison – public sector trade union

Which? – independent organisation that campaigns for consumers and provides consumer advice.

Claims Management Regulation

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