We treat any written or spoken expression of dissatisfaction with the service provided by the headquarters of the Ministry of Justice or its staff as a complaint.

Courts

If you have a question about courts, please contact Her Majesty’s Courts and Tribunals Service.

Claims management

For questions about claims management 

National Offender Management Service (NOMS)

If you have a question about prisons or probation, contact the National Offender Management Service

Police

If you have a question about police policy and procedures (including complaints against the police), please contact the Home Office

Prosecution

If you have a question about prosecution, please note that most criminal prosecutions in England and Wales are undertaken by the police and the Crown Prosecution Service

Constitutional matters or electoral policy

If you have a question about constitutional matters or electoral policy, please contact the Cabinet Office

Judges

Complaints about the conduct of a Judge should be forwarded to the Office for Judicial Complaints

Other

The Home Office is responsible for policy on immigration, deportation, passports, extradition, national security, terrorism, drugs, anti-social behaviour.

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If your complaint is about the service provided by the headquarters of the Ministry of Justice or its staff, it should be sent to the Ministerial Correspondence Unit, at the following address:

Ministry of Justice
102 Petty France
London
SW1H 9AJ
United Kingdom

DX 152380 Westminster 8

Telephone: +44 (0)20 3334 3555
Fax: +44 (0)20 3334 4455

We aim to reply to all complaints within 20 working days. If we cannot resolve your complaint we will inform you of the steps you can take if you want it investigated further.