Address

First-tier Tribunal - Tax
HM Courts & Tribunals Service
3rd Floor
Temple Court
35 Bull Street
Birmingham
B4 6EQ

By phone: 0845 223 8080 (8:30am – 5:00pm)
By email: taxappeals@tribunals.gsi.gov.uk

Your guide to making a complaint or comment on our service

How you can help us

You can help by telling us what you like about our service, how you would like us to improve our service and how you believe that we have not met our usual standards.

How we aim to help you

Once we have received your comment or complaint, we aim to:

• Send an acknowledgement of your complaint to you within 10 working days.
• Tell you when you are likely to receive a full response to your complaint.

We treat all comments and complaints seriously and may contact you to ask for your comments about how we dealt with your query.

Please note that the above information does not cover the following:

• A challenge to a decision reached by the President or a Tribunal about matters which can be pursued by appeal or judicial review. This is because, in reaching judicial decisions, including procedural decisions about the handling of cases, judicial office holders are independent of the views of government and are not subject to government control.

Feedback

This leaflet explains how you can complain about any aspect of our administrative service to you. We welcome your feedback and will use it to develop and improve our services:

How to complain (PDF 0.72mb)

Website enquiries

We welcome comments and suggestions about how this website may be developed and improved. If you have a query relating specifically to this website you can contact the Tribunals Service via email:

Send comments or suggestions relating to this website to the Tribunals Service