Legal Aid Agency

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To find out how to get free, confidential and independent legal advice visit the GOV.UK website.


Civil certificated enquiries

We can only deal with callers chasing submitted work when the following applies:
  • you have waited longer than our published targets; or
  • the matter has become urgent because legal aid work has to be started immediately.

If this applies, call 0300 200 2020

Legal aid providers should send general civil related work to:

Legal Aid Agency,
Unit B8,
Berkley Way,
Viking Business Park,
Jarrow,
South Tyneside
NE31 1SF

DX 742350 JARROW

As of the 1 April 2013 the option for providers to submit work via fax ceased. However, the following mailboxes are available to submit work electronically;

contactcivil@legalaid.gsi.gov.uk

vhcc.queries@legalaid.gsi.gov.uk

Please do not copy multiple email addresses in your query. Please only send to the appropriate mailbox for your query.

N.B. Not all civil work is affected by the above changes - please continue to submit the following work to our other regional offices:

Special Cases Unit (SCU) (Certificated application & caseplans)
Legal Aid Agency,
3rd/4th Floor, Invicta House,
Trafalgar Square,
Brighton BN1 3RE
DX 2752 Brighton

specialcasesunit@legalaid.gsi.gov.uk

Special Cases Unit (SCU) (Certificated billing)
Legal Aid Agency,
Unit B8, Berkley Way,
Viking Business Park,
Jarrow,
South Tyneside NE31 1SF
DX 742350 Jarrow 2

Mental Health Unit (MHU) queries
Legal Aid Agency ,
Level 6, The Capital,
Union Street,
Liverpool  L3 9AF
DX 745810 Liverpool 35
T: 0151 213 5350

MHU-EC@legalaid.gsi.gov.uk

Immigration & Asylum Certificated Legal Casework:

Legal Aid Agency (6.42),
NIAT, HCC Group,
102 Petty France,
London SW1H 9AJ
DX 161440 Westminster 8

National immigration and asylum team fax 01264 341 944  
 
Controlled Work and Escaped Fee claims
Legal Aid Agency ,
Level 6, The Capital,
Union Street,
Liverpool  L3 9AF
DX 745810 Liverpool 35
T: 0151 242 5332

MHU-EC@legalaid.gsi.gov.uk

Finance Resolution UPOA
Legal Aid Agency,
Harcourt House, Chancellor Court,
21 The Calls,
Leeds LS2 7EH
DX 12068 Leeds

Exceptional Case Funding Team (ECF)  
Legal Aid Agency (6.54),
102 Petty France,
London SW1H 9AJ
DX 161440 Westminster 8

ECF@legalaid.gsi.gov.uk

Tel: 0203 334 6060

SPAN Mediation

Legal Aid Agency
South Western Regional Office
33-35 Queen Square
Bristol
BS1 4LU

DX 7852 Bristol 

Emai: SPANmediation@legalaid.gsi.gov.uk


Urgent Codified Rate Prior Authorities
CivilPriorAuthorityrequests@legalaid.gsi.gov.uk

Recovery Services

7th Floor (7.37)
102 Petty France
London
SW1H 9AJ
DX 161440 - Westminster 8

Recovery Services is made up of the following sections. The telephone numbers are:

Debt Recovery Unit:
Tel: 0203 334 6363

Email: dru@legalaid.gsi.gov.uk 

Land Charges Section:
Tel: 0203 334 6373

Emails: Land-Charges-Enquiry@legalaid.gsi.gov.uk (Main email for General enquiries)

LandRegistryNotice@legalaid.gsi.gov.uk (email held on Land Registry Records) 

Cash Office:
Tel: 0203 334 6321

Email: Cash-Office-Queries@legalaid.gsi.gov.uk 

Civil Controlled Work Queries 

The Civil Legal Help Query line offers assistance to providers who have queries about carrying out and billing controlled work. It can be used for advice on legal help and non-mental health controlled legal representation.

Tel: 0203 334 6543 

PA-CivilLegalHelpQueries@legalaid.gsi.gov.uk 

Crime enquiries

All telephone calls regarding Litigator Graduated Fees Scheme (LGFS), Advocates Graduated Fees Scheme (AGFS) and Magistrates' enquiries should be directed to our Nottingham office - 0115 908 4200.

Litigators-fee@legalaid.gsi.gov.uk

Advocates-fee@legalaid.gsi.gov.uk

criminalfinance@legalaid.gsi.gov.uk

Case-specific enquiries

The LAA itself is unable to provide legal advice or information. Case specific queries should be directed to your local office.

Letters before claim

Where a letter before claim concerns a decision made by the Legal Aid Agency, it should be sent to:

The Principal Legal Adviser
Legal Aid Agency
Central Legal Team
8th Floor, Zone C,
102 Petty France,
London,
SW1H 9AJ

DX 328  London

Freedom of Information requests

Find out how to make a Freedom of Information request

Media queries (this telephone number is for journalists' use only)

Please call the Ministry of Justice Press Office on 020 3334 3536

Complaints

If you wish to make a complaint.

Legal Services Commission

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