Our address is:

Official Solicitor
81 Chancery Lane,
London
WC2A 1DD

DX 0012 London/Chancery Lane

Our business hours are from 9am till 5pm

You can call us on:  020 7911 7127

You can fax us on:   020 7911 7105

If your enquiry is not urgent, why not e-mail us?

Feedback

We always welcome feedback or suggestions as they help to improve our services and also allow us to give positive messages to staff where we have performed well.

Complaints

Our aim is to provide a high standard of service in our dealings with you. If you are dissatisfied in any way with the way in which this office and its staff have dealt with your case, please let us know as soon as possible. As well as trying to resolve any particular problems, this gives us an opportunity to examine the services we are providing, and to consider making improvements. All complaints will receive a written response within 15 days. Complaints should be made, in writing, to the Complaints Officer at the address above. You can also email your complaint to us - emailed complaints have the same 15 day target for response.

Download more information about complaints

Other types of complaints

You cannot complain to the Official Solicitor If you do not agree with the decision a judge or magistrate has made. You should seek advice from a solicitor, local law centre, Citizens Advice Bureau or Community Legal Services.

If you wish to complain about the way a judge, registrar, magistrate or coroner has behaved towards you, you should contact:

Office for Judicial Complaints
4th Floor, Clive House
Petty France
London SW1H 9HD

If you wish to complain about a barrister, you should contact:

The Bar Council
289-293 High Holborn
London
WC1V 7HZ

If you wish to complain about a solicitor, you should first contact the solicitor's firm, but if you are still dissatisfied you can contact the Legal Ombudsman