Berwyn visiting information

At Berwyn we understand that it is constructive for men in custody and their family and friends to have the opportunity to retain close relationships and family ties whilst in our custody. We realise that prisons can be intimidating places for guests who have never experienced the visiting process and particularly stressful and exhausting for young children who accompany their parents when undergoing the necessary entry and exit procedures.

We therefore aim to ensure that all visits to Berwyn are conducted in a professional yet relaxed atmosphere and that all guests are treated courteously and politely. There is a relaxed layout to the visits hall with comfy seating and a soft play area for children.

Monday to Thursday visits

08:45 – 11:30 hours  Guests are able to book in from 08:00 hours
14:00 – 16:30 hours  Guests are able to book in from 13:00 hours
17:45 – 19:00 hours  Guests are able to book in from 16:30 hours

Friday visits

08:45 – 11:30 hours  Guests are able to book in from 08:00 hours
13:45 – 16:30 hours  Guests are able to book in from 13:00 hours

Saturday and Sunday visits

09:00 – 11:30 hours  Guests are able to book in from 08:00 hours
13:45 – 16:00 hours  Guests are able to book in from 13:00 hours

You may contact the visit booking line on 01978 523300 for general visit enquiries.

You can book visits\prison-visits

You will not be allowed to visit unless you have booked.

On each visit a maximum of three adults are allowed, with accompanying children.

Visiting places will be allocated on a 'first come, first served' basis and, other than in an emergency, social visits must be booked at least 24 hours in advance.

Visits can be booked up to a maximum of 7 days in advance and preferably at least 24 hours in advance.


All guests to closed prisons, adults and children visiting for official or social purposes, must be required to prove their identity at the visits centre.

When arriving all domestic and legal guests will have their I D checked. All adult guests will be entered on the Biometric system, using finger prints and will have their photograph taken on this system.

First time booking in you will be required to bring with you I D as listed below. In addition to this 2 addressed letters which need to be no more than 6 months old.

Social and domestic visitors

  • Passport, including foreign passports, and time expired passports where the photograph is still recognisable
  • EC identity card
  • Driving licence
  • Benefits book
  • Senior citizen’s public transport pass issued by a local authority
  • Employer’s or student ID card, but only if it clearly shows the name of the visitor and the employer or educational establishment, and has a photograph or signature which can be compared with the visitor’s appearance or signature, and if the employer or educational establishment on the named card is known to exist
  • Citizen card

Official or professional guests

The forms of identification set out below are acceptable. If a guest does not possess such identification then the forms of identification for social guests are also acceptable. If in doubt, staff may telephone the guests employer (e.g. solicitors office, barrister’s chambers, probation department) to check the guest is bona fide. Phone numbers will be sourced by our staff and not from our guest.

  • Members of either House of Parliament: Houses of Parliament ID card
  • Legal Advisers: Identity card used by firm/chambers, or introductory letter on headed letter paper of firm/chambers
  • Police, Immigration and Customs Officers: Warrant card
  • Probation Officers: Probation department ID card
  • Staff from other prisons, HQ or Home Office Staff: Prison service security pass or home office pass
  • Consular Officials: Consular ID card
  • Other Public Officials: Departmental or local authority pass or ID card (but only if it shows the name of the visitor and the name of the department or local authority)
  • Social Workers: Identification cards
  • Researchers: Security Photo pass or official letter (visits must be pre-arranged)
  • NHS: Photographic identification badge/card. Independent sector healthcare photographic identification badge/card

If the guest is unable to produce one of the above, staff may accept combinations of two or more of the following:

  • Birth/Marriage certificate
  • Rail or buss pass with photo
  • Cheque book or credit/debit card (counts as one, do not accept as two)
  • Employer’s pass or ID or student ID card not acceptable under Official or Professional guests
  • Young person’s ‘proof of age’ card
  • Trade Union or National Student’s Union membership card
  • Library card, if it has a signature that can be compared with the visitor’s signature
  • Rent book
  • Foreign identity or resident’s card (other than EC ID cards acceptable in their own right)
  • Expired documents from the above lists that appear satisfactory in other ways

ID Card from a recognised prison visitors’ organisation (e.g. New Bridge); the name on the card may differ from that on the VO, but provided the visitor has other identification to back up the ID card, and provided that staff have no reason to doubt their bona fides, then this will form acceptable identification.

Staff retain discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way.

Visitors’ Centre

The centre presents a warm and welcoming environment, staff are both friendly and knowledgeable, and we hope to provide an environment that supports the development of positive relationships. This area is where guests and children can spend some time together or get to know other families.

The facilities include vending machines, accessible toilets, lockers for personal property, children’s’ play area, seating. Hopefully in the near future a Bistro type Café…
Visitors can access support services from PACT (Prisoners And Communities Together). Local bus timetables and information from other partnership agencies is also available.

You may contact the visitor’s centre on 01978 523307 for queries. The visitor’s centre staff are not able to book visits.

As we ramp the population up, the visitor’s centre will have restricted opening times. When we are fully open. The visits centre will be staffed from:

Monday – Thursday: 0800 – 1930 hours
Friday: 0800 – 1630 hours
Saturday, Sunday & Public Holidays: 0830 – 1630 hours

The centre will be closed Christmas Day, Boxing Day & New Year’s Day.

When you leave the Visitor’s Centre to enter the prison for your visit you can only have the following items in your possession:

Money (maximum £30 per visit, coins only. Notes are not accepted).

All other items should be left in the lockers provided. You will be given a PIN number for a locker for you to store the rest of your property.

Family visits

A minimum of 4 family days will be held a year at Berwyn. Opportunities for additional family days are being explored to complement the work that is carried out on the Improving Families Futures community, and also to factor in the variations in term times at English and Welsh schools.

Official visits

Official guests will be permitted to enter with document files (subject to search), but not with mobile phones. Audio and video playing facilities will be made available if requested at the time of booking. Visits will be conducted privately in official visit booths available

Legal representatives will be allowed to bring a laptop computer into the establishment, for use during legal visits only and with the correct authority letter. All equipment brought into the establishment by legal representatives must be checked in and out by searching staff. Any items found to be mission will be reported to the Head of Security immediately.

Official/legal visiting times

Monday – Thursday

08:45 – 11:30 hours  Guests are able to book in from 08:00 hours
14:00 – 16:30 hours  Guests are able to book in from 13:00 hours


08:45 – 11:30 hours  Guests are able to book in from 08:00 hours
13:45 – 16:30 hours  Guests are able to book in from 13:00 hours

Our dedicated booking line is staffed Monday to Friday between 0830-1630 hours. Official visitors can book by phone or via email:

Telephone:01978 523300

Please note ID requirements for social visitors also apply to official visitors.

You will not be allowed to visit unless you have booked.

All official visits must be booked on UniLink for the appropriate day. All relevant details must be taken, to include the company/organisation, contact name, telephone number and extension, and the name(s) and numbers of the men being visited. If there is any doubt over the authenticity of the visit, the visitor details will be confirmed by reference back to the company concerned. All legal/official visitors attending the prison are required to bring ID plus a letter of introduction.

For Police Visits, in addition to completing a UniLink booking, a Request for Police Interview form must also be completed. Unless indicated to the contrary by the booking police force, the man in custody will be contacted and advised of the visit so that the presence of the man’s legal representative can be arranged by the prisoner.

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at

Video conferencing facilities

The Offender Management Unit offers video conferencing facilities which can be used for parole hearings, court appearances, sentence management meetings and inter-prison visits. We have conference suites, and also have mobile units with a view for them to be used on communities for inter-prison visits and ACCT reviews where external agencies or families are involved.

Men may apply directly for an inter-prison visit with a partner or other close family member via UniLink.

External parties requesting a video conferencing appointment should send their request to our functional mailbox. Availability will be checked before details are taken, and the appointment is booked. Confirmation of the booking will be sent to the requester.



Berwyn is located on Wrexham Industrial Estate on Bridge Road LL13 9QE. Berwyn can be located using satellite navigation.


There are two local train stations. Wrexham General and Wrexham Central.

Walking from the Train Station

Both train stations are approximately 4 miles from Berwyn. It would take an estimated time of 1 hour and 15 minutes to walk from either station, or 15 minutes in a car/taxi.


Due to Berwyn being on an industrial estate, there is limited parking in the surrounding area. Berwyn will offer parking for visitors to the establishment and staff.


There is a limited bus service to Bridge Road operating from Wrexham Bus Station on King Street LL11 1LF.

The number 41 from bay 2 takes approximately 19 minutes.

The number 42 from bay 2 takes approximately 25 minutes.

Please visit for further bus service information.

Her Majesty's Prison & Probation Service


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