Cardiff prison visiting information

Visiting information for Cardiff can be seen below.

Social visits
Mon: 13:30 - 14:30 & 14:45 - 15:45
Tue: 13:30 - 14:30 & 14:45 - 15:45
Wed: 13:30 - 14:30 & 14:45 - 15:45
Thu: 13:30 - 14:30 & 14:45 - 15:45
Fri: 13:30 - 14:30 & 14:45 - 15:45
Sat: 09:45 - 10:45 & 13:30 - 14:30
Sun: 13:30 - 15:00

Booking information

Booking online

To book online, visit

You will need:

  • the name and date of birth of the person you are visiting
  • their prisoner number

You can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email. You’ll also receive your visiting order (VO) number by email. You must bring this with you when you visit.

If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please

Or telephone 029 2092 3327 - line open 09:00 -16:00 Mon - Fri.

Additional information: Please note that bookings have to be made at least 48 hours in advance and can be booked up to 14 days ahead. Please call 029 2092 3327 or via email

No visits 4th Wednesday of each month – Staff Training.
No visits Christmas Day, Boxing Day and Good Friday. Other Bank Holidays follow Saturday Visit routine.

You may be entitled to help with your travel expenses. Please visit the Assisted Prison Visits Scheme page for more information.

Visitor Centre
There is a family-friendly visitor's centre run by the Prison Advice and Care Trust (PACT), a national charity. Visitors are offered a warm welcome, information and support. Further information can be found on the PACT website.

Official visits

Mon - Fri: 09:15 - 10:15, 10:15 - 11:15, 13.30 – 14.30, & 14.30 – 15.30

Booking information: Telephone 029 2092 3327 - line open 09:00 - 16.00 Mon - Fri. Alternatively, you can book via email on

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at

How to get there:

  • Bus: The Prison is to the east of the City Centre.  Ring Cardiff Buses on 02920 666444 to find the relevant bus number convenient to your route.
  • Train: the nearest main line station is Cardiff Central. Taxis available. There is a fairly regular train service from Cardiff (Central) station to Cardiff (Queen Street) station. This is within 400 yards walking distance of the prison.
  • Car:
    From M4 west bound:
    Leave M4 at Junction 29 where the road splits (Swansea, etc. to the right and Cardiff to the left onto A48M). Follow the dual carriageway and take the third exit (docks/Cardiff east, A4161). Remain on A4161 and follow signs for Cardiff City Centre, through several sets of traffic lights with Cardiff Royal Infirmary and the Blind Institute (Shand House) on your left. After passing the Blind Institute take first left into Fitzalan Road (before the Railway Bridge).
    By road from the M4 east bound: Leave M4 at Junction 33 signposted Cardiff (Wales) Airport. At roundabout take second exit (A4232) and follow the dual carriageway, after passing through the Butetown tunnel take the first left then take second exit at the next roundabout. Follow this dual carriageway over a flyover, you will then see the walls of the Prison. Turn right and follow the wall – turn left and left again, the multi storey car park is now on your right.
  • Multi-storey car park faces you with Prison opposite.
Her Majesty's Prison & Probation Service


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