Durham prison visiting information

Social visits

Mon: 1.45pm - 3.45pm
Tue: 9.30am to 11:30am  and 1.45pm to 3.45pm
Wed: 9.30am to 11:30am, 1.45pm to 3.45pm and 5.15pm to 7pm
Thu: 1.45pm - 3.45pm
Fri:   1.45pm - 3.45pm
Sat: 9.30am - 11.30am, 1.45pm - 3.45pm
Sun: 9.30am - 11.30am, 1.45pm - 3.45pm

The visiting times above are a guide only, please do not expect to enter or leave the visits hall at these exact times. Within these visiting times, we aim to provide as long a visit as possible and as a minimum the prisoner’s mandatory visits entitlement. *Please note Evening and Thursday AM visits are for family learning only.

Booking information:

At HMP Durham all visits can be booked either by telephone or email although reception/ first time visits must be booked via telephone.

You can call 0191 332 3417 to arrange a visit.

The booking line is open:

  • Monday 9am to 4pm
  • Tuesday to Saturday 9am to 12noon

To book online, visit www.gov.uk/prison-visits

Please include the following:

  • Prisoner name and their Prison number
  • Prisoner date of birth
  • 1st, 2nd and 3rd choice of visit date
  • All visitors (including children) full names
  • All visitors (including children) date of birth
  • All visitors (including children) relationship to prisoner

You will usually receive an acknowledgement of your visit application within one working day.

Visitors centre:

Nepacs work in partnership with HMP Durham to ensure there is a child-friendly and welcoming visitors’ centre. The centre is staffed by support workers and volunteers who can provide information and assistance to people visiting their loved ones. If you require any advice or information, please call 0191 332 3676. You can visit the HMP Durham Nepacs site for more information

All Social Visitors must first report to the HMP Durham NEPACS Visitor’s Centre which is opposite the prison on the left as you approach the prison coming from the city centre. Please arrive thirty minutes prior to your booked visit time and make sure you bring with you acceptable proof of Identity.

The Visitors Centre is open:

  • Monday, Thursday, Friday 12.30pm - 4.15pm
  • Tuesday 8.30am - 12noon and 12.30pm - 4.15pm
  • Wednesday 8.30am - 12noon and 12.30pm - 7.30pm
  • Saturday and Sunday 8.30am - 12noon and 12.30pm - 4.15pm

*Afternoon visitors at weekends and during the week cannot check in to reception until 12.30pm.

Each adult is allowed to take up to £15 on a visit, but this must be in coins. The visitors’ centre are not able to exchange notes for change.

**You can book a social visit (in person) at the Visitors Centre; only one visit per prisoner can be booked by this means. The application for the visit must be completed and handed in at the Visitors Centre  Monday to Friday 12.30 to 14.00; and in addition on a Wednesday 16.30 to 17.30.

You may be entitled to help with your travel expenses. Please visit the Assisted Prison Visits Scheme page for more information.

Official visits

Mon: 09:00 - 11:30 and 14.00 – 15.45 and 17.45 – 19.00
Tue: 09:00 - 11:30 and 14:00 - 15:45
Wed: 09:00 - 11:30 and 14:00 - 15:45
Thu: 09:00 - 11:30 and 14.00 – 15.45 and 17.45 – 19.00
Fri: 09:00 - 11:30 and 14:00 - 15:45

Booking information:

Telephone 0191 332 3816
Monday – Friday from 08.30 to 12.00 hours and 13.00 to 16.00

Email: LegalVisits.Durham@hmps.gsi.gov.uk

If you need to bring equipment with you e.g. a laptop, please advise the booking clerk of this requirement. On arrival at HMP Durham you must first report to the main gate where you will be booked in.

HMP Durham has a Prison Court Video Link available for use by official visitors particularly prisoner’s legal representatives whenever there is spare capacity. Further information can be obtained from the booking clerk on 0191 332 3816.

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at www.prisonvoicemail.com.

Sending money to a prisoner

Send money faster to a prisoner by debit card or bank transfer It’s the fastest, cheapest and simplest way to send a prisoner money at HMP Durham. Make sure you have the correct: - prisoner number and date of birth.

How to get there:

  • Bus: 15-20 minute walk to the prison. After leaving the station turn right and walk down North Road towards the Market Place, passing Burger King, crossing Framwellgate Bridge and passing Marks & Spencer. Stay on the right hand side and go around the corner to Saddler Street. Cross the road and take the first left. From here you will see the Royal County Hotel and a set of traffic lights. Cross the road at the lights and continue along until you see the Visitors Centre on the left hand side. Report there if you are visiting a prisoner. If you need to visit the establishment then cross the road to the right hand side and report to the main entrance.
  • Train: 20-25 minute walk to the prison. Walk down the hill from Durham station and cross the footbridge and continue down the road passing Argos on the left hand side, from there you will see the bus station and follow the directions above. A Taxi from the train station will cost around £5.
  • Car: From A1m follow A690 into Durham City Centre. At the roundabout take the City Centre road and turn left at the next roundabout. At the traffic lights turn left into Old Elvet, the Royal County Hotel will be on the left hand side. Follow the road until you see the visitors centre on the left hand side and report to either the visitors centre or the main entrance.
  • There is a very limited amount of parking space surrounding the prison at a cost of 30p per half hour. There is a Multi storey car park situated at the Prince Bishops shopping centre. The current cost is Monday – Saturday 0-2 hours £1.30, 2-4 hours £2.70, 4-6 hours £5.50, over 6 hours £11.00. Sunday 0-2 hours 0.80, the remainder of the day is the same as Monday to Saturday.

Related Documents

Directions to HMP Durham (82KB)

Her Majesty's Prison & Probation Service


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