Eastwood Park prison visiting information

Social visits

Tue:  14:00 - 15:00 & 15:30 - 16:30
Wed: 14:00 - 15:00 & 15:30 - 16:30
Fri:    14:00 - 15:00 & 15:30 - 16:30
Sat: 14:00 - 15:00 & 15:30 - 16:30
Sun: 14:00 - 15:00 & 15:30 - 16:30

Booking online 

To book online, visit: www.gov.uk/prison-visits

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

You can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email. You’ll also receive your visiting order (VO) number by email. You must bring this with you when you visit.

If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please email eastwoodpark@hmps.gsi.gov.uk or call 0300 303 0631. Lines are open Monday to Friday 9am to 6pm.

First City Line bus services 78/79 and 87/88 stop in Falfield, Wotton-under-Edge, Gloucestershire - further information is available from the First City Line bus website.

A double visit may be possible depending on availability, but two Visiting Orders will be required.

Please inform the prison if you are unable to attend your visit.

Additional information: If you have property for the person you are visiting this can be checked in at the Family and Friends Centre (on the right as you drive up the lane) before your visit. A maximum of 10 items may be brought per visit . You can also use the toilets, get refreshments, access information and wait here if you are early for the visit..

At the gate you will be asked to show your ID and Visiting Order if visiting a convicted prisoner and asked who you are visiting. Only loose change for refreshments can be brought into the visit, so please leave any other items in your car or lockers provided in the gate. You will go through to a search area with a 'Pat down' search. Passive dogs are part of the search procedure and you will be asked to stand on a spot while they walk past.

To ensure the safety and wellbeing at HMP Eastwood Park you will then be brought through to the visits room where the person you are seeing will be waiting for you. Each prisoner is entitled to a maximum of 3 adults on the visit.

There is a small play area for children but the parent/adult who has brought the child in is responsible for them at all times. Children under 18 must be accompanied by an adult.

The visit may be held under 'closed conditions' if there is a risk to security whereby visitor and prisoner will be separated by a glass panel.

Assisted Prison Visits: If you are in receipt of Benefits or are on very low income you may be eligible for assistance with travel costs. Information can be found in the family and friends Centre and in Visits and you will need your form stamped to confirm visit. You can also visit the Assisted Prison Visits Scheme page for more information.

Official visits:

Mon:     9.30 - 10.30 & 10.45 - 11.45
Tues:    9.30 - 10.30 & 10.45 - 11.45 and 14.15 - 15.15 & 15.45 - 16.45.
Weds:   9.30 - 10.30 & 10.45 - 11.45 and 14.15 - 15.15 & 15.45 - 16.45.
Thurs:   9.30 - 10.30 & 10.45 - 11.45
Fri:        9.30 - 10.30 & 10.45 - 11.45 and 14.15 - 15.15 & 15.45 - 16.45.

Child visits

Mon - Fri: 09:30 - 11:30

Visitors who enter with small children or babies should be aware that no pushchairs, car seats, bags or nappies are permitted into the visits room. All items are left at the visitors’ own risk. Nappies and wet wipes are provided in the baby changing room. Only formula in sealed cartons will be allowed into the visits area. An empty baby bottle/ beaker can be brought in for those children who are not yet able to use cups. Visitors or prisoners wishing to breastfeed their baby during the course of a visit are welcome to do so within the main visits room.

Booking information: All visits must be booked in advance. To book a visit please contact:

Property for Prisoners

  • Visitors wishing to hand in property for prisoners should do so before the start of their visit at the Visits Information Centre
  • We regret we can only accept property for prisoners receiving a visit on the same day, and due to the high volume of property received, only up to 10 list-able items (underwear does not count to this entitlement) may be handed in per prisoner. Detailed guidance on property allowances is available in the Visits Information Centre. Please note all property handed in must be clean and appropriate
  • On occasions, it may be possible to hand in medical items, but this will be subject to advanced written authority from a prison doctor and visits staff being made aware in advance
  • Visitors can collect any property that prisoners are handing out at the end of the visits session from the Visitors Waiting Room, and will be asked to sign to say they are in receipt of items
  • Prisoners wishing to hand out property may do so by application

Children’s Visits

  • HMP Eastwood Park enables mothers to have visits with their children outside the main visits times. These can either take place in the main Visits Room 9.45 - 11.45, Monday to Friday. (These sessions are booked via Legal Visits) or on the Mother and Baby Unit (subject to a suitable risk assessment)
  • Family Days are also provided on the Mother and Baby unit via the Application System.

Visitor Centre
There is a family-friendly visitor's centre run by the Prison Advice and Care Trust (PACT), a national charity. Visitors are offered a warm welcome, information and support. Further information can be found on the PACT website.

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at www.prisonvoicemail.com.

How to get there:

  • Bus: There is a First City Line service (310) which departs from Bay 14 at the Bristol bus station. You should alight at the Huntsman Public House Falfield (please note that there is no service on Sundays).
  • Train: HMP Eastwood Park is situated mid-way between Gloucester and Bristol. There is no connecting bus service from Gloucester Railway station to Falfield. The nearest railway station is Bristol Temple Meads. Once at Bristol Temple Meads a bus must be taken to complete the journey (see above for bus details).
  • Car: Exit M5 at Junction 14. At top of slip road follow signs for A38 Bristol and HMP Eastwood Park. At junction with A38, approximately 400 yards from motorway slip road, turn left – A38 Bristol. Take first right off A38 (approximately 100 yards) into Sundayshill Lane. From Sundayshill Lane, take first turning left into Church Avenue. There is a signpost and also a name plate at the turning. Continue down Church Avenue past the houses until the establishment fence comes into view. The main entrance is immediately in front of you.
  • There is a visitor's car park located to the left of the main entrance which is clearly signposted.
Her Majesty's Prison & Probation Service


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