Exeter prison visiting information

Social visits

Tue: 14:15 – 16:15
Thu: 14.15 – 16.15
Fri: 14:15 – 16:15
Sat: 14:15 – 16:15
Sun: 14:15 – 16:15

Booking information:

To book online, visit: www.gov.uk/prison-visits

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

You can choose up to 3 possible dates and times. Prison booking staff will check what's available and confirm your visit by email. 

If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please email socialvisits.exeter@hmps.gsi.gov.uk or call 01392 415 833, lines open Monday to Friday between 9:00 – 12:00 and 13:30 - 16:30 

Additional information: There is a visitors centre, run by Choices Consultancy. This is situated at the bottom of the drive at the front of the prison. The centre aims to support families and friends of prisoners, and will advise on visit times, property, general prison issues etc. The centre provides information on prison systems, welfare rights, advice and support in confidence. It is currently open Monday, Tuesday, Thursday, Friday, Saturday & Sundays from 12:00 - 17:00 weekdays and 12:00 - 16:30 at weekends. The Centre offers refreshments, seating, advice and a children's play area.

Childrens Play Service

Choices provide supervised play during visiting times. Choices encourage all children to spend time with their dads whilst visiting, providing toys, games and drawing materials for children to play with in the play area and at the table with dad.


‘Healthy Choices' provides hot and cold refreshments that are both wholesome and affordable to prisoners and their visitors during all visits.

Inductions/First Night Centre

Choices staff approach prisoners during their induction process/first night in prison, with the aim to highlight possible needs and services available. A needs analysis is undertaken whereby, if a prisoner highlights areas of need regarding family matters follow-up work is undertaken. Ongoing family support generated from this is also provided.

Enhanced visits
These take place once a month for prisoners on enhanced status. They last from 11:00 to 15:00 are by application and subject to security approval.

The rules relating to prisoner's property vary depending on whether they are convicted, civil, or unconvicted. Prisoners can purchase some items. Some, like money, can only be posted in. When you are on your visit there is a Supplementary Property Officer for leaving certain items by prior arrangement. When on a visit a simple guide is that no food, no drink, and no drugs are to be brought into the prison.

Visiting procedure
Have your visiting order ready to show the officer inside, who will ask you for identification. You will be required to produce any of the following identification:

  • driving licence
  • benefit or pension's book
  • current gas/ electric/ telephone/ council tax bills
  • passport.
A letter with your address on will not be accepted. You will then be directed to the Visits Area where you will be required to deposit all personal property in lockers. You will be searched before and after you are allowed into the visits room.

You may be entitled to help with your travel expenses. Please visit the Assisted Prison Visits Scheme page for more information.

More information can be found in our Visitors Information Sheet.

Official visits

Mon: 09:15 – 12:15
Tue: 09:15 – 12:15 & 14:15 - 16:45
Wed: 09:15 – 12:15
Thu: 09:15 – 12:15 & 14:15 - 16:45
Fri: 09:15 – 12:15

Booking information: Official/Legal visits must be pre-booked by phone on 01392 415 730 during the opening times listed above or by fax on 01392 415748, or via email to LegalVisits.exeter@hmps.gsi.gov.uk from the 5th March 2012.

Please note the removal of the Friday afternoon visits as well as the change to booking process.

Additional information: All visitors will be required to produce evidence of identification on arrival. Mobile phones and laptops are not permitted into the establishment without authority from the Head of Security.

The morning sessions are pre scheduled to last for 1 hour 30 mins whilst the afternoon session will last for 1 hour 15 mins. Each interview is convened in separate rooms. If you need a room which will afford discussion of a more sensitive nature then please inform the team at time of booking.

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at www.prisonvoicemail.com.

How to get there:

  • Train: The prison is accessible from two stations, Exeter St David's is the main line station for trains arriving from both the East North and South West of the City (First Great Western & Cross Country) the station is approximately two kilometres from the establishment and local buses run from the station to the city centre.

    Exeter Central is serviced by both Wessex trains and Stagecoach and is located approximately 300 metres from the Prison.
  • Bus:All national coaches arrive in to the main bus station which is within 1 Kilometre from the prison, in addition a local bus operates to all the Park & Ride schemes which are located on the main arterial routes into the City, (Visitors are advised to use this system as it is the most economical and easy access to the city). The Park & Ride schemes generally operate between 07:00 & 18:30 daily.
  • Car: : If approaching from the North you should exit at Junct 29 of the M5 and follow the signs for Exeter (B3183), to the city Centre. At the main traffic lights you will see “Next” Department store on your Left, go straight ahead until you come to a mini roundabout. The prison is directly in front of you.

    If approaching from the East you should travel down the A303 and follow the directions above from the M5 to the prison

    If approaching from the South West you should exit the M5 at Junct 30 and follow the signs for Exeter City Centre as you reach the city centre (“Next” Department Store) you should follow the directions as above.

  • The prison has no parking facilities for visitors, therefore all visitors should use the municipal car parks.
Her Majesty's Prison & Probation Service


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