Highpoint prison visiting information

Social Visits:
Mon - 14:00-16:00 South Only
Fri - 14:30-16:30
Sat - 14:00-16:00
Sun - 09.00 - 11.00 South Only 14:00-16:00

Booking Information:

To book online, visit: www.gov.uk/prison-visits

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

You can choose up to 3 possible dates and times. Prison booking staff will check what's available and confirm your visit by email. 

If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please email SocialVisits.highpoint@hmps.gsi.gov.uk or call 01440 743134, lines open 08:00 and 14:00 Monday – Friday.

No visits on Christmas Day, Boxing Day, Good Friday or New Years day. Closed visits take place on weekday social visits only on South and any social visits session on North. Closed visits run for period of one hour.

Visits can only be booked with a Visiting Order and the following information:

  • Name and Number of the prisoner you wish to visit.
  • VO Number and expiry date.
  • Date and time you wish to visit.
  • The registration number of the vehicle you will be travelling in to the visit.
  • The name of all visitors and full address and date of birth of the primary visitor only.

Acceptable forms of identification:
Visitors must identify themselves using ONE of the following alongside ONE form of address detail - two separate forms of ID (please note a driver's licence is not enough on its own).

Passport, including foreign passports and time expired passports where the photograph is still recognisable.
EC identity card, Photo card Driving Licence, Immigration photo card/Foreign Nationals Identity card, Senior Citizens public transport pass issued by Local Authority.

Employers or Student ID card (only if this clearly shows the name of the visitor and the employer or educational establishment and has a photograph or signature that can be compared with the visitors` appearance or signature).

If you are unable to produce any of the above, then staff will accept TWO or more of those listed below:

Birth/ Marriage Certificate, Cheque book or credit/debit (counts as one do not accept as two), Employers pass or ID or student ID card not acceptable under vi above, Young persons “proof of age” card, Trade union or National Students Union membership card, Rent book, Foreign identity or residents card(other than EC ID cards acceptable in their own right), Expired documents from the above list that appear satisfactory in other ways.

ID card from a recognised prison visitors organisation(e.g. New Bridge) the name on the card may differ from that on the VO but provided the visitor has other identification to back up the ID card and provided staff have no reason to doubt their bona fides then this will form acceptable identification. Citizen card.
Additional Information:
There is a Visitors’ Centre where you are required to book in prior to your visit; ensure you bring the correct identification documents. All personal property including hand-bags, smoking requisites and mobile phones etc must be stored in the lockers provided, which require a 1.00 coin which is refundable. Coats may be left in the visitors search area at your own risk; the establishment will not take responsibility for any loss. Visitors may only take in £5.00 change per person for refreshments which are available for purchase from the vending machines. Items required for the changing and feeding of infants may be brought in for use during the visiting period and are subject to search requirements. There is a play area in the South visits hall for prisoners’ children in the visits room, this is supervised and managed by the Ormiston Children and Family Trust, on North there is a small provision of toys and books.  HMP Highpoint is a ‘no smoking’ facility.  Disabled visitors can access the visits facilities via the main entrances and may request assistance from staff if necessary.  HMP Highpoint endeavours to provide wherever possible, a two hour social visit, with the national minimum entitlement being a one hour visit per session.

Official visits:
Tue 09:00-11:00 South Only 13.30 - 15.30 North Only
Thu - 13.30 - 15.30 North and South

Booking Information: Visits booking line is open between the hours of 08:00 and 14:00 Monday – Friday. Tel: 01440 743134. Bookings can be booked by emailing LegalVisits.Highpoint@hmps.gsi.gov.uk

Please include VO number, names of visitors, address for each visitor, date of birth along with the offender’s details together with date and time you wish to visit. Confirmation of the Booking will be made within 24hrs from the original e-mail.

Additional Information: Please note that the visitors centre is not routinely open for legal visits sessions. Visitors must leave personal property including mobile phones in their vehicles. Visitors must ensure that they provide email confirmation and correct identification documents on entry into the establishment. If you require bringing in IT equipment such as laptops you must inform booked visits when booking your legal visit, as written authorisation is required before entry into HMP Highpoint.

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at www.prisonvoicemail.com.

How to get there:

HMP Highpoint is located on the A143 at Stradishall, which is approximately 7 miles from Haverhill when heading to Bury St. Edmunds. It is within 20 miles of the A14 to the north and the M11 to the west.

Bus: Stradishall is not served by National Express Coaches. Travel to Highpoint by bus is extremely limited. Information on buses can be obtained from Public Transport Team, Highways Department, Suffolk County Council, St Edmund House, County Hall, Ipswich, Suffolk, IP4 1LZ. Telephone 01473 583000 or 01473 583358 Direct Dial Transport.
There is a coach service, which operates from the London area on Sundays only. Seats must be booked by phoning 020 8692 6636. The Prison Service does not run this service.

Train: There is no railway station close by. However if you are travelling by rail you have four choices i.e. Cambridge; Newmarket; Bury St Edmunds and Audley End. These four stations are between 20 and 45 minutes from Highpoint.

Car: From London: Take junction 27 off M25 to M11, Take junction 9 off M11 to A11, Take A11 to A1307 for Haverhill, At Haverhill take A143 towards Bury St Edmunds, Highpoint is approximately 6 miles along this road.
By road from the Midlands: A14 to Bury St Edmunds, At Bury St Edmunds take A143 to Haverhill, Highpoint is located 12 miles along A143.

Her Majesty's Prison & Probation Service


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