Low Newton prison visiting information

Social visits

Tuesday: 13.45 - 15.45 
Thursday: 13.45 - 15.45 
Friday: 13.45 - 15.45 
Saturday: 14.00 - 16.00 
Sunday: 14.00 - 16.00 

Booking information:

To book online, visit: www.gov.uk/prison-visits

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

You can choose up to 3 possible dates and times. Prison booking staff will check what's available and confirm your visit by email. 

If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please call 0191 376 4147, lines open Monday to Friday inclusive, excluding weekends and Bank Holidays.

Booking line opening times: Monday - Friday - 10.00-11.30 & 13.30-16.00

Email: SocialVisits.LowNewton@hmps.gsi.gov.uk can be emailed 24 hrs a day 7 days a week.

All emails are answered within 3 working days.


Reception visits: A reception visit, not booked, may take place within 7 days of the first reception into prison, providing spaces are available in the Visits Room.

Remand prisoners: (unconvicted, trial and remand prisoners): Unconvicted prisoners are entitled to 3 sessions per week, Monday to Friday and one session on a weekend, making a total of 4 sessions in a 7 day period, room in visits permitting. These visits must be pre-booked.

Convicted prisoners: After the initial reception visit, further visits will be booked when you are in receipt of a valid Visiting Order (VO). Convicted prisoners are entitled to a minimum of 2 Visiting Orders per 28 days.

Additional information: 

All visitors must report to the Visitors Centre which is located outside of the Prison. 

Please arrive half an hour prior to your visit time. 

Last admission will be 1 hour prior to the end of the visit session. 

Proof of ID must be presented before gaining entry. 

Visitors using wheelchairs need to make their own arrangements to travel from the Visitors Centre to the prison. 

All newly addmitted Prisoners are enttitled to an Reception, this must be taken within the first 7 days of the girl coming into Custody. A reception does not need to be booked in, all visitors must report to the Visitors Centre on one of our visiting day and inform staff that they are here for an Reception Visit.

Further information can be obtained from either the booked visits clerk on 0191 376 4147 or the Visitors Centre on 0191 376 4138.  

Official visits

Tuesday:     09.30-11.30, 14.15-15.45 
Wednesday: 09.30-11.30
09.30-11.30, 14.15-15.45 
Friday:* 14.15-15.45 

* NEVER the last Friday of the month 

Booking information

Official visit bookings can be taken using the online booking system or on the visits booking line on 0191 376 4147

Booking line opening times: Monday - Friday  10.00-11.30 & 13.30-16.00

Email: LegalVisits.LowNewton@hmps.gsi.gov.uk 

All emails are answered within 3 working days.


Additional information

Report to the main reception area on arrival. 

If you need to bring equipment with you, please consult the booking clerk for information.

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at www.prisonvoicemail.com.

How to get there

Low Newton Womens local prison and Young Offenders Institute is on the outskirts of Durham City.

  • Bus: Buses run from North Rd in Durham (0.5 miles from the station). No. 63 & 64 come every 10 minutes.
  • Train: Durham City is the nearest station to LOw Newton and is the main East Coast line Inter City station. Check your local station for details. It's a 10-15 minute walk to the bus stop, or taxis operate from both the station and bus stop.
  • Car: From the north or south take the A1(M) to the A167 Chester le Street slip road. On the roundabout below the A1 take the exit posted A167 Durham (from the North it is the 3rd exit from the South it is the first). Coming the second roundabout, follow the A167 Durham Sign, going straight on. There is a large BP garage on the right. You come to another roundabout, go straight ahead, following signpost A167 Durham. Go on to another roundabout, go straight ahead, A167 Durham. You will go under a railway bridge, carry straight on the dual carriageway, straight through the two new roundabouts at Chester Moor and the Red Lion. At the next big roundabout, take the first left signposted Arnison Centre, Newton Hall, Finchale Priory. Carry on past McDonalds, Sainsburys etc on your right. At the next roundabout go straight across, signposted Newton Hall, Brasside, Finchale Priory. Continue a short distance to another roundabout, (housing estate on the right, Newton Grange pub/hotel on your left). Turn left signposted Newton Hall, Brasside, Finchale Priory. Go on down the hill, under the railway bridge. Take the first right for Low Newton prison, after the bus shelter on the right.
  • There is a visitors car park at the front of the prison but parking is limited during the week.

Her Majesty's Prison & Probation Service


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