Norwich Prison information
Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.
There are a number of other ways to contact someone in prison if you are unable to visit them. You can:
- leave a voice message using the Prison Voicemail Service
- send them an email using the email a prisoner service
- write to them
You can also contact the Prisoners’ Families Helpline on 0808 808 2003.
HMP Norwich predominantly serves the Courts of Norfolk and Suffolk. The prison has occupied its current site overlooking the city of Norwich since 1887.
The site consists of ten wings and a Special Care Unit:
A: Induction unit, First Night Centre, IDTS stabilisation and maintenance;
B&C: Local prison housing remand and trial prisoners plus Rule 45 Vulnerable prisoners;
D: Resettlement Unit housing Cat D prisoners (also known as Britannia House);
E: Older prisoners unit, providing a mature enviroment for Norwich prisoners prior to onward transfer.
F&G: Local Discharge Unit (LDU) housing low-risk Cat C prisoners, local to the East of England, serving 24 months or less;
H: Type 3 Healthcare unit (also serving HMP Wayland & HMP Blundeston);
L: Elderly Lifer Unit.
M: Cat C prisoners serving 24 months or less.
U: Special Care & Segregation Unit (also known as Kett's Unit).
Tel: 01603 708 600
Fax: 01603 708 601
Governor: Declan Moore
Accommodation: HMP Norwich has a majority of single cells, with shared accommodation available across the establishment.
Operational Capacity: 769 as of 26th July 2013
Reception Criteria: Normal reception arrangements. HMP Norwich accepts male prisoners (Adult men & Young Offenders) whether convicted (Cat B, C or D) or on remand.
For immediate, urgent action and crises management please contact the prison direct (01603 708600) and through the switchboard service ask to speak with the Orderly Officer and/or Duty Governor at HMP Norwich. HMP Norwich operates the orderly officer role 24 hours a day.
HMP Norwich also has a dedicated Safer Prison Line (01603 706387) this allows concerned family or friends to speak to a member of the safety team about a concern with their family member or friend at HMP Norwich. Please note this line is not covered 24 hours a day, there is a messaging service on this line which will allow the user to leave a message. This will be listened to by the Prison Safety staff at the earliest opportunity. Via this messaging service there is the option to contact the out of hours mobile number this is a line that is staffed by our category D prisoner population (open estate). These men will take the details, signpost you and pass your message on to a member of staff immediately and the safer prison team. The safety team can if required feedback to you if details are left via the hotline services.
There are other options to seek support not connected directly to the establishment, which are contacting;
Helpline@Prisonadvice.org.uk or phone 0808 808 3444