Norwich prison visiting information

Social visits

Social visits for Reception site - wings A, B, C, E, M, U (Ketts unit):

  • Tuesday - 9:30am to 11:30am
  • Wednesday - 14:00 to 16:00
  • Thursday - 9:30am to 11:30am
  • Saturday - 14:00 to 16:00
  • Sunday - 9:30am to 11:30

Social visits for Local Discharge Unit/HCC - wings F, G, Healthcare and L wing:

  • Tuesday - 14:00 to 16:00
  • Thursday - 14:00 to 16:00
  • Saturday - 9:30am to 11:30am
  • Sunday - 14:00 to 16:00

Please note that all social visits MUST be booked by 12:30pm the day before the visit, or by 12:00 noon on Friday for visits on Saturday and Sunday

Booking information: All social (domestic) visitors must pre-book their visit by phoning the Visits Booking line or by booking online. Visits must be booked by 12.00 noon the day before the visit, or by 12.00p noon on Friday for visits on Saturday and Sunday – (Subject to availability). Visits cannot be booked by telephone or online more than 28 days in advance.

To book a visit by phone, please dial (01603) 708795.

The booking line is open Mon - Thurs: 10.00 - 12:00; 13.30 - 16.00. It is open Friday: 10.00 - 12.30; 13:30 -15.30

Booking online: To book online, visit:

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

When booking online, you can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email. When booking online, please ensure you have received the prison’s confirmation email before coming to visit.  Without a confirmation email, your visit will not have been booked and you will be refused entry to the prison without a booked visit.

If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please email: or call the Booking Line on 01603 708 795.

Visitors who arrive late: Visitors must have booked in, and arrived at the relevant gate by NO LATER than 10:45 (for morning visits) or 15:00 (for afternoon visits). Arrival outside of these times may result in your visit being cancelled; you will then need to rebook.
If the prisoner you would like to visit has recently arrived at HMP Norwich, direct from court, he may be entitled to a RECEPTION VISIT (remand and sentenced prisoners). This is a visit within the first few days of arrival at HMP Norwich but is subject to availability.  Booking Line staff will be able to confirm any entitlement. This does not apply to prisoners transferred in or who have had their licences revoked.  (This may be dependent on availability and is subject to the first available appointment).  For all visits following a Reception Visit, all visitors must be named on the prisoners approved contact list before they can come to visit.  The prisoner is informed of how to put people on his own contact list through the induction process.

In accordance with the Disability Discrimination Act we will endeavour to make facilities available to enable visits to take place. Please let Visits Booking line staff know if you require any assistance.

Up to three adults and their children are allowed in any one visit.

Acceptable Forms of Identification for Domestic Visitors

Visitors may identify themselves using one of the following:

  • Passport (including foreign passports and expired passports where the photograph is still recognisable)
  • EC identity card
  • Driving licence
  • Benefits book
  • Senior citizen's public transport photo pass
  • Employer's ID card (must show the name of the visitor, the employer, plus a photograph/signature which can be compared with the visitor's appearance/signature)
  • Student ID card (must show the name of the visitor, the educational establishment, plus a photograph/signature which can be compared with the visitor's appearance/signature)

If the visitor is unable to produce one of the above, staff may accept combinations of two or more of the following:

  • Birth/marriage certificate
  • Cheque book or credit/debit card (Cards must be signed)
  • Employer's pass or ID or student ID card (those not acceptable on previous list)
  • Young person's ‘proof of age' card
  • National Students' Union or trade union membership card
  • Rent book
  • Foreign identity or residents' card (other than EC ID)
  • Expired documents from the above lists that appear satisfactory in other ways
  • ID card from a recognised prison visitors' organisation (e.g. New Bridge)
  • Citizen Card

Staff retain discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way

The only items of property allowed into Visits rooms are:

  • locker keys;
  • a maximum of £20.00 per group of visitors (in coins only, no paper money is allowed into the prison);
  • baby’s nappy
  • baby's bottle or cup;
  • essential medicines.

All adult visitors must bring full and appropriate ID with them every time they visit.  Identification of visitors takes place at the Visitors’ Centre and then identity documents are left in the lockers available.  No identification documents are taken into the Visits Halls.

Lockers for storage of property are located in the Visitors' Centre.  These are operated by the insertion of a £1 coin, which is refundable.
Pushchairs are not allowed through on visits, they can be left at the Visitors' Centre.

Spurgeons Childrens Charity at the Visitors’ Centre

Tel: (01603) 702301

We have a dedicated Visitors' Centre for use by families and friends visiting those in our care. This facility is run by Spurgeons, a children’s charity that works to support vulnerable and disadvantaged children and families across England. Part of their work is to support people with a friend or relative in prison.

Opening times of the Visitors’ Centre:

  • Tue: 09.00 - 12.00; 13:00 – 16.45
  • Wed: 13.00 – 16.45
  • Thu: 09.00 - 12.00; 13:00 – 16.45
  • Sat:  09.00 - 12.00; 13:00 – 16.45
  • Sun: 09.00 - 12.00; 13:00 – 16.45

On arrival at HMP Norwich please go directly to the Visitors' Centre to book in. Staff will take the name of the person you have come to see, and check your ID.

To ensure that you do not miss your visit you will be given a number, which will be called when it is time for you to go across to visit.

For further details please ring the Visitors’ Centre on 01603 702 301 or, on arrival, ask a member of the Visitors' Centre team.

Access for Children

We offer special visits for children. These are an opportunity for families to spend dedicated time together with their children.

These visits take place in a separate room, specially equipped for families with children of all ages.

A Children's Visit Application form must be completed by the prisoner. All prisoners are subject to an additional security check. Only one adult can accompany the child/children.

Please note: Only the prisoner can apply for these visits. This scheme is restricted to prisoners having at least one child, stepchild or grandchild aged 17 years or below.

The Play Space at the Visitors’ Centre

To help families with children we have a dedicated Play Space within the Visitors’ Centre for children to relax and play before the visit.  The Play Space is designed to be suitable for children from 0 – 8 years old. This service is free of charge. It offers fun, safe and secure indoor and outdoor play areas. All children must be supervised by an accompanying adult.

Further helpful information
Offenders Families help-line - 0808 808 2003


Official visits:
Legal visits for wings A, B, C, E, M and U (Ketts unit):

  • Monday - 9:00am to 11:30am and 14:00 to 16:00
  • Tuesday - 9:00am to 11:30am
  • Wednesday - 14:00 to 16:00
  • Thursday  - 9:00am to 11:30am
  • Friday - 9:00am to 11:30am

Legal visits for wings F, G, Healthcare and L wing:

  • Tuesday - 14:00 to 16:00
  • Thursday - 14:00 to 16:00

To book a legal visit, please e-mail

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at

How to get there:
HMP & YOI Norwich is situated on the eastern outskirts of Norwich, in Norfolk.

  • Bus: The No. 23, 23a, 24 and 24a buses from the City Centre or from Riverside Road (near to Norwich Train Station) go past HMP & YOI Norwich. Ask for Knox Road (or simply ask for the prison).
  • Train: Take a train to Norwich Station (from London services are via Liverpool Street). From Norwich Station it takes approximately 20 minutes to walk to the prison. At the main junction outside the station follow Riverside Road (keep the river on your left). At the roundabout turn right up Ketts' Hill onto Plumstead Road. Please note: this is up a steep hill. Turn left into Barrack Road. The prison and Visitors' Centre are situated at the end of the road. No special transport is provided. Buses and taxis can be taken to the prison.
  • Car: From A11, join A47 (Southern bypass around Norwich) and follow signs for Great Yarmouth. Take the slip road signposted A1042 (Norwich N & E & Thorpe St. Andrew). Stay right and take the 3rd exit at the roundabout.  Turn right onto Yarmouth Rd/A1042.  At the roundabout take the 1st exit to stay on Yarmouth Rd/A1042.  At the next roundabout take the 2nd exit to again stay on Yarmouth Rd/A1042.  At the third roundabout take the 2nd exit onto Dussindale Dr/A1042.  Take left-hand slip road by traffic lights (Sainsbury's should be on your right-hand side) signposted Cromer, Norwich Airport (A140). Follow road up hill to roundabout. Take the 2nd exit, Plumstead Road (B1140), signposted "HM Prison". Turn right into Barrack Road. HMP & YOI Norwich, and the Visitors' Centre, is situated at the end of the road (this is a red brick building that looks like a mobile/portacabin from the outside). Limited parking is available on site. Turn RIGHT at the end of Barrack Road.  Please note that there is also an overflow car park situated past the clock tower.  Turn left at the Visitors Centre and follow the prison wall round to it.

HMP Norwich: family and significant others strategy.

Her Majesty's Prison & Probation Service


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