Norwich prison visiting information

Social visits

Social visits for Reception site - wings A, B, C, E, M and Ketts unit:

  • Tuesday - 9:30am to 11:30am
  • Wednesday - 14:15 to 16:15
  • Thursday - 9:30am to 11:30am
  • Saturday - 14:15 to 16:15
  • Sunday - 9:30am to 11:30

Social visits for Local Discharge Unit/HCC - wings F, G, Healthcare and L wing:

  • Tuesday - 14:15 to 16:15
  • Thursday - 14:15 to 16:15
  • Saturday - 9:30am to 11:30am
  • Sunday - 14:15 to 16:15

Please note that all social visits MUST be booked by 12:30pm the previous day.

Booking information: All social (domestic) visitors must pre-book their visit by phoning the Visits Booking line or book online. Visits must be booked by 12.00 noon the day before the visit, or by 12.30pm on Friday for visits on Saturday and Sunday – (Subject to availability).  Visits cannot be booked by telephone more than 14 days in advance, and not more than 28 days online.

To book a visit, please phone (01603) 708795.

The booking line is open Mon - Thurs: 10.00 - 12:00; 13.30 - 16.00. It is open Friday: 10.00 - 12.30; 13:30 -15.30

Booking online: To book online, visit:

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

You can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email. When booking online, please ensure you have received the prison’s confirmation email before coming to visit as you may be refused entry without it.

If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please email: or call the bookings line.

Visitors who arrive late: Visitors must have booked in, and arrived at the relevant gate by NO LATER than 10:45 (for morning visits) or 15:00 (for afternoon visits). Arrival outside of these times may result in your visit being cancelled; you will then need to rebook.

If the prisoner you would like to visit has recently arrived at HMP Norwich, direct from court, he may be entitled to a RECEPTION VISIT (remand and sentenced prisoners). Booking Line staff will be able to confirm any entitlement. This does not apply to prisoners transferred in or who have had their licences revoked.  (This may be dependent on availability and is subject to the first available appointment).

In accordance with the Disability Discrimination Act we will endeavour to make facilities available to enable visits to take place. Please let Visits Booking line staff know if you require any assistance.

Up to three adults and their children are allowed in any one visit.

Acceptable Forms of Identification for Domestic Visitors

Visitors may identify themselves using one of the following:

  • Passport (including foreign passports and expired passports where the photograph is still recognisable)
  • EC identity card
  • Driving licence
  • Benefits book
  • Senior citizen's public transport photo pass
  • Employer's ID card (must show the name of the visitor, the employer, plus a photograph/signature which can be compared with the visitor's appearance/signature)
  • Student ID card (must show the name of the visitor, the educational establishment, plus a photograph/signature which can be compared with the visitor's appearance/signature)

If the visitor is unable to produce one of the above, staff may accept combinations of two or more of the following:

  • Birth/marriage certificate
  • Cheque book or credit/debit card
  • Employer's pass or ID or student ID card (those not acceptable on previous list)
  • Young person's ‘proof of age' card
  • National Students' Union or trade union membership card
  • Rent book
  • Foreign identity or residents' card (other than EC ID)
  • Expired documents from the above lists that appear satisfactory in other ways
  • ID card from a recognised prison visitors' organisation (e.g. New Bridge)
  • Citizen Card

Staff retain discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way

The only items of property allowed into Visits rooms are:

  • locker keys;
  • a maximum of £20.00 per group of visitors (in coins only, no paper money is allowed into the prison);
  • identification for all adults; (ID is checked in the Visitors’ Centre, and should then be left in a locker)
  • baby’s nappy
  • baby's bottle or cup;
  • essential medicines.

Lockers for storage of property are located in the Visitors' Centre.  These are operated by the insertion of a £1 coin, which is refundable.
Pushchairs are not allowed through on visits, they can be left at the Visitors' Centre.

Visitors' Centre - Tel: (01603) 702301

We have a dedicated Visitors' Centre for use by families and friends visiting those in our care. This facility is run by Ormiston Families, the leading children's charity in East Anglia. Ormiston offers support to children and families affected by imprisonment.

Opening times:

  • Tue: 09.00 - 12.00; 13:00 – 16.45
  • Wed: 13.00 – 16.45
  • Thu: 09.00 - 12.00; 13:00 – 16.45
  • Sat:  09.00 - 12.00; 13:00 – 16.45
  • Sun: 09.00 - 12.00; 13:00 – 16.45

On arrival at HMP Norwich please go directly to the Visitors' Centre to book in. Staff will take the name of the person you have come to see, and check your ID.

To ensure that you do not miss your visit you will be given a number, which will be called when it is time for you to go across to visit.

For further details please ring the number above or, on arrival, ask a member of the Visitors' Centre team.

Access for Children

We offer special visits for children. These are an opportunity for families to spend dedicated time together with their children.

These visits take place in a separate room, specially equipped for families with children of all ages.

A Children's Visit Application form must be completed by the prisoner. All prisoners are subject to an additional security check. Only one adult can accompany the child/children.

Please note: Only the prisoner can apply for these visits. This scheme is restricted to prisoners having at least one child, stepchild or grandchild aged 17 years or below.


To help families with children we offer crèche and play facilities within the Visitors' Centre. We can cater for children from 0 – 8 years old. This service is free of charge. It offers fun, safe and secure indoor and outdoor play areas staffed by qualified childcare workers and volunteers.

  • Tue: 13:00 - 16:30
  • Thu: 13:00 - 16:30
  • Sat: 09:00 – 11.45; 13:00 - 16:30

We advise phoning the Visitors' Centre on the day of your visit to confirm that the Crèche is open.

Further helpful information

Offenders Families help-line - 0808 808 2003


Official visits:

Legal visits for wings A, B, C, E, M and Ketts unit:

  • Monday - 9:30am to 11:30am and 14:00 to 16:00
  • Tuesday - 9:30am to 11:30am
  • Wednesday - 14:00 to 16:00
  • Thursday  - 9:30am to 11:30am
  • Friday - 9:30am to 11:30am

Legal visits for wings F, G, Healthcare and L wing:

  • Tuesday - 14:15 to 16:15
  • Thursday - 14:15 to 16:15

To book a legal visit, please e-mail

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at

How to get there:

HMP & YOI Norwich is situated on the eastern outskirts of Norwich, in Norfolk.

  • Bus: The No. 19, 20, 24 and 24a buses from Riverside Road goes past HMP & YOI Norwich. Ask for Knox Road (or simply ask for the prison).
  • Train: Take a train to Norwich Station (from London services are via Liverpool Street). From Norwich Station it takes approximately 20 minutes to walk to the prison. At the main junction outside the station follow Riverside Road (keep river on your left). At the roundabout turn right up Ketts' Hill onto Plumstead Road. Please note: this is up a steep hill. Turn left into Barrack Road. The prison and Visitors' Centre are situated at the end of the road. No special transport is provided. Buses and taxis can be taken to the prison.
  • Car: From A11, join A47 (Southern bypass around Norwich) and follow signs for Great Yarmouth. Take the slip road signposted A1042 (Norwich N & E & Thorpe St. Andrew). Go straight over roundabout and under railway bridge. At mini roundabout turn tight. Take left-hand slip road by traffic lights (Sainsbury's should be on your right-hand side) signposted Cromer, Norwich Airport (A140). Follow road up hill to roundabout. Take the 2nd exit, Plumstead Road (B1140), signposted "HM Prison". Turn right into Barrack Road. HMP & YOI Norwich, and the Visitors' Centre, is situated at the end of the road  (this is a red brick building that looks like a mobile/portacabin from the outside). Limited parking is available on site. Turn RIGHT at the end of Barrack Road.  Please note that there is also an overflow car park situated past the clock tower.  Turn left at the Visitors Centre and follow the prison wall round to it.

Updated: 3rd June 2015

Her Majesty's Prison & Probation Service


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