Pentonville prison visiting information

Contents:

Booking information
Family services and support
Security and identification policy
Dress code
Legal visits and video-links
How to get here
Other information

Social visits

Mon: 09:15 – 10:50 & 14:15 – 15:50
Tues: 09:15 – 10:50 & 14:15 – 15:50
Wed: 09:15 – 10:50 & 14:15 – 15:50
Thurs: 14:15 - 15:50
Friday: 14:15 - 15:50
Sat: 09:15 – 10:50 & 14:15 – 15:50
Sun: 14:00 - 15:50

Booking information

All visits must be booked at least 48 hours in advance online www.gov.uk/prison-visits or via email socialvisits.pentonville@hmps.gsi.gov.uk.  We aim to reply to your queries and booking requests within 24 hours or the same day where possible.

A limited phone service is available by contacting 020 7023 7251. Our phone service is for those individuals without internet access only and is resourced accordingly. Please use other booking methods wherever possible to avoid generating large waiting times on the phone booking service.

The visits phone booking line is open Monday to Friday between 08:30 – 16:45.

Booking online

To book online, visit: www.gov.uk/prison-visits

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

You can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email.

When booking a visit, please provide the following information:

  • Full name and prison number of the prisoner you wish to visit
  • Full name, address and date of birth of each visitor
  • The relationship of each visitor to the prisoner (wife, son etc)
  • Requested date and time of visit - for email bookings please give options in order of preference for each visit

Additional information:

Visitor Centre: There is a family-friendly Visitor's Centre run by Spurgeons, a national charity. Visitors are offered a warm welcome, information and support. For more information please go to www.spurgeons.org/hmp-pentonville, call 020 7609 3860 or email pentonville@spurgeons.org.

This building is situated about half way along the front of the prison. The centre aims to support families and friends of prisoners: they will advise you on visit times, property etc. The centre provides information on prison systems, welfare rights, advice and support in confidence.

It is open:

Monday to Saturday from 08:30 - 16:30 (waiting area facility only between 12:00 and 13:00, reception closed)

Sundays 12:30 - 16:30, (waiting area facility only before 13:00, reception closed).

There are lockers provided to store all unauthorised or personal belongings in the centre which take a token. Tokens will be given by staff in exchange for a refundable £1.

Refreshments: The visiting hall has a tea bar, which is subject to availability, where a range of refreshments are available. Please be advised that only £20.00 (in change) per person is allowed in the visiting hall.

Family services and support

Play area facilities: There is a children's play area in the Visits Room itself, which is currently open on Tuesdays, Wednesday, Thursday, and Saturday and Sunday afternoon and Saturday morning.

Pentonville provides a range of family services events and support as highlighted below:

Events:

  • Family days
  • Arsenal days
  • Story sacks
  • Families in recovery
  • Relationship courses
  • All about Dad workshop
  • Parents in prison

Support: Family mediation – trained mediators are available to assist you work through issues with family members in a safe environment.

Assisted prison visits: Individuals whom have difficulty getting to the establishment may apply to financial support through the assisted prison visits scheme.

Visit order exchange: Visit order exchange: For those who are convicted and do not get visits, a request can be made to exchange visit orders for phone credit so contact with families can still be maintained. Applications must be convicted.

Facilities for more private visits: Available upon request to assist when dealing with sensitive matters on visits or if you are seeing a new born child/ grandchild for the first time.

Personalised support: We have family engagement workers from PACT and Phoenix futures who can provide individual support with a range of issues including, estranged family members, issues with child contact, advice on social services support.

We are continually trying to improve our service and interventions and will trial things from time to time, please check the notice boards on the wings or in the visits centre for more information and dates of our family services events.

To access any of these services or if you require any other assistance or have any other ideas for support please let the visits department know by emailing socialvisits.pentonville@hmps.gsi.gov.uk

Security and identification policy

Security: Visitors arriving more than 30 minutes after the advertised start time of the visit session will not be allowed to enter.

When on a visit a simple guide is that no food, no drink, and no drugs or mobile phones are to be brought into the prison. All visitors will be searched and passive drug detection dogs may be used. All visitors will be monitored via CCTV for the duration of their visit. All visitors will be required to wear a wrist band for further identification. These must only be removed by staff.

Visitors are reminded that it is a criminal offence to have or attempt to bring in an illicit article into the establishment. This includes, drugs of any kind including prescription, mobile phone or a part thereof. Individuals who are found to have such items in the establishment are likely to be arrested and can face a custodial sentence if convicted.
Please check all your pockets before entering the establishment just to make sure.

We do complete full searching on residents at the end of visits. Referrals to the police, arrests and prosecutions can still take place even after visitors have left the visits hall. We have complete digital CCTV coverage of all Visits areas.

We operate a Zero tolerance policy towards verbal or physical abuse towards our staff. Individuals who engage in such activities may have restrictions placed on future visits including bans.
Staff have the right to refuse entry to anybody they suspect to be under the influence of alcohol or other substances.

Biometrics Identification system: HMP Pentonville currently uses a biometric identification system. All Social and legal visitors are required to provide Identification and /or letters of Introduction.
These are checked, confirmed and you are then enrolled onto the biometric system which involves taking a photo and a scan of your index fingers.

Accepted types of ID are

  • Driving licence.
  • Passport (old passports are acceptable as long as photo still resembles you)
  • ND / Border agency ID cards.
  • EC identity card
  • Benefits book
  • Senior citizens public transport pass issued by a local authority (oyster cards will not be accepted)

You MUST bring all Identification with you on every visit BUT once enrolled onto the biometrics you will not be expected to show it.

Please note that bank cards, marriage certificates and bills will not be accepted as alternatives for valid ID as stated above.

Dress code for visitors

HMP Pentonville operates a family orientated visits policy. The majority of our visitors are accompanied by children and we want to foster a decent, safe and relaxed family environment.

To maintain decency in the visits hall our dress code must be adhered to. This is to prevent inappropriate clothing being worn in and around the presence of other visitors and staff.

The following items of clothing should NOT be worn:

  • Hats or scarves and head covering which are not worn on religious grounds
  • Jackets or coats, hoodies or gloves – this also applies to children age two and above.
  • Inappropriately damaged clothing
  • Metal hair accessories
  • Steel toe capped shoes/boots or cycle/motorcycle shoes
  • Non prescription glasses i.e. sunglasses
  • See-through tops
  • Ripped Jeans
  • Low cut revealing tops
  • Crop tops revealing the navel area
  • Male vests of any kind
  • Items of clothing that display offensive abusive or insulting words or gestures
  • Football shirts etc.
  • Mini or very short skirts/dresses unless worn with leggings
  • Shorts which are hot pant length - all shorts must be mid thigh to knee length
  • Smart watches

Due to the diversity of attire available the staff in visits will at all times use their discretion when faced with inappropriate dress but will in all cases make their decisions and judgements based on decency. You may be asked to adjust clothing or wear alternative clothing if available. As a last resort your visit may be cancelled if the dress code cannot be adhered to.

The Main Gate: This is a wooden door at the front of the prison. Having enrolled onto the biometric system in the visitor centre you will make your way to the gate. You will then be directed to the Visits Area where you will be searched. You can at this time handover or receive any property that has been arranged for previously. Once this is complete you will be allowed into the main visits hall.

Legal visits

Mon-Weds: 09:30-10:30,    10:45-11:45,   13:45-14:45,    15:00-16:00,    16:15-17:00
Thurs: 13:45-14:45,    15:00-16:00,    16:15-17:00
Fri: 09:15-11:15,    13:45-14:45,    15:00-16:00,    16:15-17:00

Booking information: Official/Legal visits must be pre-booked by either fax 020 7023 7003 or via email on legalvisits.pentonville@hmps.gsi.gov.uk Monday to Friday 08:15 - 17:00.

Please note there is no telephone booking facility for legal visits available at this time.

Laptops/ tablets and some other electrical items are allowed into the establishment for the purpose of legal visits only provided they do not have Sim card. Please check this and remove the Sim card before the security checks. All items will be searched. A quick disclaimer will need to be completed upon arrival. We ask that laptops and tablets are fully charged as we do not allow chargers into the establishment.

Video-link

Pentonville has a single booth for video-links with legal firms and probation. We advise booking this at least 2 weeks in advance due to the high demand for its use. Bookings can be made the same way as booking other legal visits. Please contact the team with your request on legalvisits.pentonville@hmps.gsi.gov.uk.

Pentonville has a much larger video-link facility for use by the courts. Slots not used by the courts directly are offered to legal firms and probation however they must be used in the court itself and with the courts permission. Please contact the individual court to confirm this. Once this has been done please contact Videolinks.pentonville@hmps.gsi.gov.uk to book your court video-link slot. Please note this should only be used for links via court otherwise please use the legal visits address.

Additional information: One hour sessions are held in interview rooms. Two hour sessions are held in the visits overflow. The overflow area is not private. If you are going to discuss things that are of a sensitive nature please request an interview room at the time of booking your visit.

How to get there:

HMP Pentonville is situated in North London.

  • Bus: There are bus stops on both sides of the road outside Pentonville. Routes 17, 19, 259 and 274 all stop here.
  • Train: If you are coming to London by train, Kings Cross is the nearest main line station. You can then catch the northbound tube on the Piccadilly line to Caledonian Road. Caledonian and Barnsbury Overground Station is on the Richmond and Stratford line. When you leave the station, turn right and Pentonville is about 5 minutes walk on the same side of the road.
  • If you are visiting by car, parking around the prison is restricted, and visitors are not allowed to park on prison property.

Other information

Property and money: When new prisoners are received into Pentonville they will receive two parcel labels and two delivery forms. They will need to send out the labels and the forms to their family/friends. The form will explain exactly what is allowed to be sent in and what is not to be sent in. The prisoner’s family/friends will fill in the form detailing what they are sending and will attach one of the sticky labels to the parcel. As there are only two labels they will only be able to send two parcels.  There is a weight limit of 15kgs per parcel. Any parcels weighing more than this will not be accepted and no replacement sticker will be given. If any parcel is sent into Pentonville without one of the official labels attached and without the sender’s name and address completed on it, then it will not be accepted at the Gate and will be sent back “Return to Sender”.

Convicted prisoners may apply for a sticker and form 6 months after conviction. This must be used to replace clothing or footwear that is no longer decent or fit for use.. The replacement clothing will be on a ‘one-for-one’ basis. The clothing will be destroyed and will not be stored.

There will be one or two exceptions to the two parcel rule. Books can be included in the two parcels but the weight limit will still be implemented. Therefore, books can be handed in to the Visitor Centre. They must not be posted in separately as they will be refused at the gate and ‘Returned to Sender’.  Although there is no limit on the number of books allowed in possession, they are still subject to volumetric control limits. Also, games consoles, memory cards and games that are only allowed for Enhanced IEP Level prisoners cannot be sent in until the prisoner reaches the required IEP Level. In this case the prisoner will need to submit a Reception Application requesting another sticker and form. No further clothing will be allowed to be sent with the games console.

Money can be sent to prisoners online.

Her Majesty's Prison & Probation Service

Contact

Get email alerts
Find a form
Find a court form