Sheppey Cluster (Swaleside) prison visiting information

Social visits

H wing residents

  • Thursday: 1:45pm to 3:45pm
  • Saturday (2nd Saturday in the month): 1:30pm to 3:30pm
  • Sunday (last Sunday of each month only): 1:30pm to 3:30pm

All other residents

  • Monday: 1:45pm to 3:45pm
  • Tuesday,: 1:45pm to 3:45pm
  • Wednesday: 1:45pm to 3:45pm
  • Saturday (except 2nd Saturday in the month): 1:30pm to 3:30pm
  • Sunday (except last Sunday of the month): 1:30pm to 3:30pm

Booking online

To book online, visit:

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

You can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email.

If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please email

Telephone booking: The Visitors Centre will take all bookings by telephone only on 0300 060 6604. The booking line is open 09:00 - 12:00 & 12:30 - 16:00 five days a week. All visits must be booked by 13:00 the previous day in advance.

Additional information: All visitors will be required to provide proof of identification as follows: two forms of identification, one of which must be photo ID, with one or both showing the current home address. Acceptable forms of ID are as follows:

  • Passport
  • Driving Licence
  • Citizencard

All visitors will be required to enroll on the visitors registration system, prior to entering the establishment. The Governor reserves the right to extend the visitor recognition system to all visitors. View the further information for forms of acceptable ID.

Visitors will be limited as to what they are allowed to bring into the prison as follows:

  • Visitors will be limited as to what they are allowed to bring into the prison as follows:
  • Personal clothing as worn
  • £20.00 per adult visitor for the purpose of purchasing refreshments (notes or coins)
  • Medical items eg crutches and wheelchairs
  • Baby's dummies, feeding bottles, baby food, change of nappy

Visitors should be aware of the visitors dress code. Bag provided for personal items. Lockers will be provided for the retention of items not allowed into the prison (£5 refundable).

All property transactions will be conducted in the Visitors Centre. All incoming property will be sealed in a bag and a receipt given to the visitor, recording the sealed bags own unique seal number. It is permissible for this receipt to be passed to the prisoner on the visit. Property will only be accepted if an application has been submitted by the prisoner to reception and the application has been granted.

All outgoing property will be collected by the visitor before the visit. The property will be sealed in a bag with a receipt attached for a signature by the recipient.

All visitors will pass through a metal detection point, any detection will be investigated until the searching staff are satisfied that this reading can be accounted for.

All bags and overcoats will be passed through an x-ray machine. All visitors will be subject to a rub down search.

Periodically drug detection dogs operate and visitors maybe subject to routine screening by a passive drug detection dog.

You may be entitled to help with your travel expenses. Please visit the Assisted Prison Visits Scheme page for more information.

Official visits

Mon-Fri: hourly, 2pm to 3pm and 3pm to 4pm

Booking information: Visits can be booked on 0300 060 6604. The booking line is open 09:00 - 12:00 & 12:30 - 16:00 seven days a week, and can also be booked by fax on 01795 804 123. Visits must be booked by 11:00 on the day before the visit.

Visits may be booked by email:

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at

How to get there:

There is a direct bus from London to the prison cluster on Wednesdays.

By train, you can go to Sheerness and get a bus from there or directly from Sittingbourne station which meets the train from London.

For further information please visit the Traveline website.
Her Majesty's Prison & Probation Service


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