Visiting information

Social visits

Social visits can be viewed on the Serco website.

Booking Information: 

There are 2 separate visits in the morning and 2 in the afternoon, each lasting 1 hour 15 minutes, with the exception of the weekends when there is only one morning session and two in the afternoon. Unfortunately there is no facility to book a double visit for the full session.
Offenders will book their visits for friends and family using the computer system.  Minimum booking is 24 hours in advance of the visit.
Visitors are required to bring photographic ID for their first visit (Passport or Driving Licence) subsequent visits will be managed using our biometric system. Children may be identified by ID such as a birth certificate.  Visitors have access to lockers to store their valuables during their visit, there is a £1 coin refundable charge for this facility.
The maximum number of adult visitors permitted per visit is 3 plus children.  Visitors are advised to arrive 30 minutes prior to the allocated time in order to be processed in the outside visitor centre.  The search procedure involves rub down, x ray, metal detectors, drug dogs and ion scan drug detection testing.
There is full access for disabled visitors including designated parking by the outside visitors centre and toilets both at the visitor centre and within the visits hall.  The visits hall is designed so that chairs may be moved as required.  All visit facilities are at ground level with no steps.
Both the outside visitor centre and the main visits hall have outdoor play areas for children, as well as indoor play areas.  There is a wide range of toys and activities for children of all ages and all areas are supervised by a team of qualified play workers.
There is a coffee shop in the visits hall which sells a variety of hot and cold refreshments, alternatively there is also a vending machine selling hot drinks.
Please note that Visits property will only be accepted weekday mornings on a booked visit.
Official Visits: 
Mon: 08:45 - 10:00
Tue: 08:45 - 10:00
Wed: 08:45 - 10:00
Thu: 08:45 - 10:00
Fri: 08:45 - 10:00
Sat: Closed
Sun: Closed

Booking Information:

Official visits are booked in 30 minute slots, unfortunately we cannot facilitate block bookings. Thameside has 4 video courts and 4 video conferencing suites. All prisoners are eligible to use the video link, with priority for court hearings. The link can also be used for any of the following:

  • Bail Applications
  • Sentencing
  • Pre-case Management Hearings
  • Parole Hearings
  • Court of Appeal
  • Pre-sentence Reports
  • Drug Intervention Programme (DIP) Reports
  • Adjudication Hearings
  • Inter-prison visits (subject to a criteria)
  • UKBA immigration interviews
Legal and Probation visits can be booked using the following email address:

How to get there: 

Transport for London journey planner


From Woolwich Arsenal Station catch the 244/380 bus to the prison. The bus stops are situated directly outside the exit from the railway station.

From London Victoria

Take the London Underground (District or Circle Line) to Cannon Street Station then the over-ground rail to Plumstead Station, this journey will take approximately 50 minutes. On arrival at Plumstead the prison is a 7 minute walk.
From Kings Cross/St Pancras
Take the London Underground (Northern Line) to Bank then the DLR (Docklands Light Railway) to Woolwich Arsenal, this journey will take approximately 40 minutes. On arrival at Woolwich Arsenal you can take a taxi (approximate cost £6) or the prison is a 15 minute walk away.
Woolwich Arsenal has good disabled access. Plumstead does not.

If you intend driving through London, we would advise you map read your own route to the above address. However all other routes are advised to go to the Queen Elizabeth II crossing at Dartford and follow the A206 south of the river North towards Erith/London. Follow the A206 until you get to the A2016. Continue along the A2016 on the Bronze Age Way, Eastern Way and then Western Way turning off at the side road at Griffin Manor Way turning left and then the prison is directly in front of you. (When travelling from the North, Some Satellite Navigation devices may try and take you through London to the Woolwich Ferry crossing, it is advised you avoid this route.

There are car parking spaces available.
Her Majesty's Prison & Probation Service


Get email alerts
Find a form
Find a court form