The Mount prison visiting information
Tues: 14:00pm – 16:00pm
Weds: 14:00pm – 16:00pm
Thurs: 14:00pm – 16:00pm
Sat & Sun: 09:00 - 11:00 & 14:00 - 16:00
To book online, visit: www.gov.uk/prison-visits
All you need is:
- the name and date of birth of the person you are visiting
- their prisoner number.
You can choose up to 3 possible dates and times. Prison booking staff will check what's available and confirm your visit by email.
A maximum party of five visitors will be authorised per visit. The party must comprise of a minimum of one adult and a maximum of three adults. In exceptional circumstances, larger visiting parties will be authorised. However, in such cases, each of the child visitors must share a parent/child relationship with the prisoner.
£40 will be the maximum cash amount allowed per visiting party. Please note that all cash must be in coin form as notes will not be allowed.
Visitors leaving the Visits area (i.e. to smoke, access their vehicle or the Visitors Centre etc.) will not be allowed re-entry.
If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please email email@example.com or call 01442 836352, lines open Monday to Thursday 09:00am – 12:00pm and 13:00pm – 16:00pm, and Friday 09:00am – 12:00pm.
There is a family-friendly visitor's centre run by the Prison Advice and Care Trust (PACT), a national charity. Visitors are offered a warm welcome, information and support. Further information can be found on the PACT website or by calling 01442 836300 to speak to a member of the PACT team.
Refreshments, baby-changing facilities, pay phone. Please note that the lockers are £1 (refundable) and no change is available locally.
In the visits hall, there is a childrens’ play area and refreshments. Visitors will be permitted to have a maximum of £40 sterling in their possession (coins only) to aid the provision of change. A lift is available for disabled visitors.
Property is not permitted to be handed in on a visit.
You may be entitled to help with your travel expenses. Please visit the Assisted Prison Visits Scheme page for more information.
Prison Voicemail service
Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at HMP The Mount. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at www.prisonvoicemail.com.
Email a Prisoner
Email a Prisoner enables you to send messages to prisoners in the majority of prisons in England, Scotland N. Ireland and Wales, including The Mount. From any computer, without any of the hassles of writing and posting a letter, and it costs less than a second class stamp! What's more, your message is ready to be delivered to the prison within seconds so that it can be printed, processed and delivered to the recipient by prison staff in the next delivery.
It is free to sign up to Email a Prisoner and only takes a few moments. Once a member you will be able to send messages to prisoners in prisons that operate our service provided, you know their name, prisoner number and their location for just 35 pence per message cheaper than a second class stamp. You can find more information at www.emailaprisoner.com.
Mon: 09:00 - 11:00
Tue: 09:00 - 11:00
Thu: 09:00 - 11:00
Booking information: Please fax your booking request on official headed paper to 01442 836301 or email via ProfessionalVisitsTheMount@hmps.gsi.gov.uk.
How to get there:
For many visitors, the journey will involve rail and bus. At the time of publication, there are two bus services (Carousel 730 and 353) directly serving the prison site using the stop called “Bovingdon, nr HMP Main Block”. Hemel Hempstead station is served by trains from Euston and Milton Keynes from the North. The two bus services provide a link from central Hemel and the station seven days per week (limited service on Sundays via the 353). London Underground Metropolitan Line serves Amersham and Chesham stations where the 730 bus serves The Mount Prison Monday to Saturday.
Another option from central and outer North London is public Green Line coach services which go up the M1 to Hemel Hempstead town centre from Victoria via Baker Street and Brent Cross, allowing connection to the two services that serve the Prison. At the time of publication, the 758 service runs seven days per week but this is subject to change over time.
To plan a journey, Travel Line will give point to point journey advice and will usually show fare information. This will also reflect any recent timetable, route or route number changes.
PlusBus add-on tickets can be purchased for £3.20 when you buy a rail ticket to Hemel to allow onward return bus travel from the station to HMP The Mount and unlimited bus journeys for the day within the Hemel Town zone. PlusBus tickets cannot be purchased on the bus, they must be purchased at a train booking website or ticket office when buying your train ticket.
Hemel Hempstead Busnet multi-operator tickets can be used to reach Bovingdon from Hemel Hempstead using the 730 or 353 plus any other local Hemel bus service. These can be purchased at £4.50 on the first local Hemel bus you board and allow unlimited bus travel for the day within the town zone.
There is a minicab rank at Hemel Hempstead station. Fares to Bovingdon will vary according to time of day and how many are travelling together.
Please note that the postcode to enter in a sat-nav system is in fact HP3 0RU
From the M1: Leave the motorway at Junction 8 taking the second exit, the A4147 to Hemel Hempstead. Stay on the A4147 for 2 miles until it joins the A4251 at a roundabout. Take the third exit continuing on the A4251 (Aylesbury) until the junction of the B4505 is reached. Turn left at the traffic lights by ‘Swan Antiques’ onto the B4505. This is Box Lane. Follow it through the village of Bovingdon, passing the Halfway House public house on your right. After another 200 meters turn right into Molyneaux Avenue. The prison will be seen at the end of this road.
From the M25: Either leave at Junction 21 or 20.
- From Junction 21 take the M1 north for 3 miles until Junction 8 is reached, then follow the directions above ‘from the M1
- From Junction 20 follow the A41 (Aylesbury) for approximately four miles turn off and follow the signs for Boxmoor, turning left onto the B4505 at the traffic lights by Swan Antiques. Follow it through the village of Bovingdon, passing the Halfway House public house on your right. After another 200 meters turn right into Molyneaux Avenue. The prison will be seen at the end of this road.
Free space for parking available in the car park furthest away from the visitor center. Please note that there are a small quantity of disabled parking spaces between the visitor center and the main gate to the prison.
Dress Policy for visitors, adults and children
To maintain decency in the visits hall our dress code must be adhered to. This is to prevent inappropriate clothing being worn in and around the presence of other visitors and staff.
Visitors - Please see the information below as guidance.
- Hats - may not be worn in the Visits Hall with the exception of religious headwear (e.g. Sikh turbans, Jewish yarmulkes, Muslim kufi, the Hijab and Rastafarian hats). These will be subject to searching as per HMP The Mount’s searching policy.
- Gloves/scarves - may not be worn. These should be left in the lockers provided in the visits entrance.
- Hooded tops - can be worn but not with the hood up.
- Skirts/Dresses – skirts and dresses must at least reach the knee in the standing position unless worn with leggings.
- Shorts - high cut shorts are not permitted.
- Tops - must be sufficient to cover both breasts and the midriff area and must not be transparent. Cleavage must be appropriately covered so as not to cause offence. Athletic singlets (vests) are not permitted.
- Trousers - torn jeans with holes revealing the buttocks or underwear may not be worn.
- Footwear - footwear must be enclosed - sandals are appropriate but flip flops are not permitted.