Wandsworth prison visiting information

Social visits

From 6th May a second visit hall will open at Wandsworth (F4 hall). On this date all social visits will also change to two hour slots.

New times

F4 Hall 

Sat - Thurs: 09:00-11:00 & 14:00-16:00

F3 Hall (current visits hall) 

Sat-Thurs:09:30-11:30 & 14:30-16:30

Mon-Thurs AM F4 will mainly be used for induction visits so spaces will be limited.

F4 does not have lift access so please do not book if you or the person you are visiting has mobility issues. Access to the café for F4 visitors will only be in the first half hour of their visit. Vending machines will be available on F4 throughout the visit (coins needed­). The F3 hall has a children’s play area (only open when volunteers available) and toys/books for children to use.

Current Visit Times (up to 5th May)

Mon – Thursday, Sat & Sunday AM

09:00 – 10:00hrs
10:30 – 11:30hrs

Mon – Thursday, Sat & Sunday PM

14:00 – 15:00hrs
15:30 – 16:30hrs

Induction visits

Monday - Thursday AM session only.Induction visits do not have to be booked in advance and will be accommodated subject to space being available when reporting to the Visitors Centre. Visitors should attend the visitors centre and inform the staffthey are there for an induction visit and the details of who they are visiting. They are for prisoners who have only been in custody (not transfers) for 7 days – maximum. Only oneinduction visit per prisoneris allowed.

Information for First Time Visitors

Please ensure you arrive early to allow for the extra time needed to add you to the biometrics system. First, go to the visitors centre next to the prison (please see below for directions) and inform them you are a first time visitor. The staff in the centre will be able to provide information and answer any questions you have. Also ensure you have read the information on this page, particularly the information on what ID is required and the dress code as otherwise you may be refused entrance.

The items you are allowed to take into the prison are essential medication (should be handed to staff), £25 per visitor (£5 per child) up to £75 per table, baby changing items and baby food (no glass containers). £20 and £50 notes are not allowed as the café will not accept them. Coins are needed for the vending machines. Everything else should be left in a locker in the visitors centre. Nothing can be handed in or out on a visit – this includes watches.

Everyone entering the prison will be subject to a search, including children. You may also be subject to a dog search.

Booking information

In order to book a social visit with a prisoner, the visitor(s) have to be registered with full personal details by the person they are visiting (except for induction visits).

Note: Full personal details required are:

  • full name
  • contact number(s)
  • full address and postcode
  • full date of birth.

The prisoner will be required to provide his visitors personal details to the booked visits team by putting in an app on the kiosks on the wing.

Once the respective visitor(s) have been added to the prisoners contact list by the prisoner, the respective visitor can then book a visit.

Social visits can be booked in 2 ways:

By phone line: 0300 060 6509

Open Monday to Friday 09:00hrs to 18:00hrs (visits booking lines are closed Bank Holidays and weekends).

Or Online: www.gov.uk/ prison-visits

Details required are:

  • the name and date of birth of the person you are visiting
  • their prison number and name

You can choose up to 3 possible dates and times. Booking staff will check what’s available and confirm your visit by email within 3 working days. Visits booked online can take a few days to be confirmed so it is better used for visits further in the future. Please ensure your email is confirmation of the visit not confirmation that the request has been received.

Changes to bookings: Any changes to bookings must be made by telephone before 12:00 (midday) the day before the date of the proposed visit. In the case of a Saturday, Sunday or Monday visit any changes must be made by the previous Friday before 12:00 (midday).

Days Without Social Visits

There are no social visits on Fridays. There are also no social visits, on the 2nd Wednesday of every month as this time is generally set aside for staff training. Future dates where there will be no or limited social visits (subject to changes) are:

  • Wednesday 27thMarch (Family Day – no visits)
  • Wednesday 10thApril (Staff Training – no visits)
  • Wednesday 17thApril (Family Day – no visits)
  • Thursday 18thApril (Family Day – no visits)
  • Wednesday 8thMay (Staff Training – no visits)
  • Wednesday 29thMay (Family Day - F4 visits only)
  • Thursday 30thMay (Family Day - F4 visits only)
  • Wednesday 12thJune (Staff Training – no visits)
  • Wednesday 26thJune (Family Day - F4 visits only)

There are no legal or social visits on Christmas Day, Boxing Day, New Year's Day or Good Friday.

Family Days visits are booked by prisoners (subject to fulfilling the criteria) via the digital kiosk system not by visitors.

Please read our 'what you will need when visiting someone in prison' guide.

Assisted Prison Visits Scheme

The prison takes part in the Assisted Prison Visits Scheme (APVS).  APVS provides help with travel expenses to offender’s close relatives, partners and in certain circumstances a friend of the offender.

Visitors who are interested in finding out more about the scheme should contact the visitors’ Centre who will be able to provide them with the APVS leaflet Customer Service Guide.

Further details may be obtained from the Assisted Prison Visits Unit, part of the National Offender Management Service.  Contact details are:

Address.  APVU, PO Box 2152, Birmingham.  B15 1SD
Helpline.  0845 300 1423 between 1015-1145 and 1415-1545 (Mon-Fri)
Text phone.  0845 304 0800 (for people with hearing problems)
Fax.    0121 626 3474 (24 hours)

E-mail:  Assisted.prison.visits@hmps.gsi.gov.uk

Websites:  https://www.gov.uk/help-with-prison-visits

Handing in & out Property on a visit

No property can be handed in or out in the visits hall. This includes watches.

Visitors are allowed to send or hand in books but not to hand them directly to prisoners. Books can be left in the property post box in the visitors Centre or handed in when the outside property garage next to the visitors Centre is open. Socks and underwear can also be left in the property drop box in the visitors centre.

All other property must be handed in when the property garage is open. Current opening times are Tuesday & Thursday AM & PM (closed for lunch) and Saturday AM only.

Keeping in Contact and Sending in Money

If you are concerned about an individual at HMP Wandsworth please phone 020 8588 4000 and ask to speak to the Safer Custody department. They will record your concerns and do a welfare check on the individual in question.

HMP Wandsworth has an in-cell phone system. Prisoners need to add phone numbers to their pin via an app on the digital kiosk system. They can have up to 20 social numbers. You may be contacted by staff at the prison prior to your number being added to check you are happy for this to happen. If at any time you wish for your number to be removed please phone the prison on the number above.

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at www.prisonvoicemail.com.

Email-A-Prisoner: This service allows you to send emails to prisoners for 40p a message. The messages are printed off in the prison and delivered daily to the prisoners. Wandsworth are trialling allowing a short reply to be sent back by the prisoner. For more information please go to: https://www.emailaprisoner.com/

Prisoners money

All prisoners are able to have your money sent in via debit card or bank transfer. This does not replace the usual system of sending cash, cheques or postal orders. It is an extra service that allows faster, cheaper and more secure payments to your account.
Money sent using this new service will reach their account within 1-3 working days in most cases.

All sender needs is the prisoners number and date of birth to use this service.

You will not be able to send money in person by going into a bank branch or from overseas.

Information about the service will be available in the visitor centre.

To access the service senders should visit www.gov.uk/send-prisoner-money

Visitors will not be permitted to hand in any cash, cheques or Postal Orders for prisoners. Any visitors who wish to pay money into a prisoner's account must send either a Postal Order or cheque, made payable to either The Governor, HMP Wandsworth, or HMPPS. The prisoner's full name and prison number must be clearly marked on the reverse of the cheque or Postal Order.

How to get to HMP Wandsworth

  • Train:Clapham Junction train station from outside Arding and Hobbs store and complete the journey on the no. 77 bus services to Earlsfield Rd, or no. the 219 bus service Taxi rank outside station.
    Earlsfield train station and complete the journey on the no. 77 bus. (See above for details on bus journey.)
    Wandsworth Common train station. From Bellevue Rd walk across common (approx. 10/15 minutes) to the prison. Mini-cab office beside station.
  • Underground:London Underground to Tooting Bec (Northern Line) and complete journey by bus (see below for details).
  • Bus:From Clapham Junction train station outside Arding and Hobbs store, catch the no. 77 bus service to Earlsfield Rd, or 219 (towards Tooting Broadway) to the County Arms Public House.
    From Tooting Bec tube station catch the 219 bus (towards Clapham Junction) to the County Arms Public House.
    From Earlsfield train station catch the no. 77 by bus service (towards Waterloo) to end of Earlsfield Rd.
  • Car:The prison is situated in Heath field Rd, just off the junction of Trinity Rd, and Earlsfield Rd/Windmill Rd SWI8. If using a sat-nav, the postcode to be entered is SW18 3HU. From Wandsworth Bridge roundabout travel up Trinity Rd, first right at traffic lights, first left at next traffic lights. Please note there is very limited parking near the prison.
    From east or south London
    : South Circular Rd (A205) westbound to Clapham Common, then Nightingale Lane (B237) towards Wandsworth, then Trinity Rd (A214).
    From west or north London: South Circular Rd eastbound to Wandsworth, then follow signs for Streatham to Trinity Rd

Legal visits

Mon – Thursday 

08:30 – 09:15hrs - 23 slots             13:45 – 14:45 – 23 slots

09:30 – 10:30hrs - 23 slots             15:15 - 16:15 - 23 slots

10:45 – 11:45hrs - 23 slots

Booking information

All legal visits are booked by email: legalvisitswandsworth@hmps.gsi.gov.uk. The prison must be given 72 hours notice of the date and time you wish to visit and please always include an alternative date, as legal visits are usually fully booked 7 days in advance. If you wish to bring in restricted items (such as laptops) this need to be arranged beforehand.

A minimum of 24 hours notice is required of any cancellations. No alterations to a visit can be accepted after 14:00 the day before the visit.

All visits are for one hour only unless a double has been agreed beforehand.

There are no legal visits on staff training days (see above) or on bank holidays/public holidays/weekends/Fridays.

Official ID will be required. Please see the visits policy for a full list of acceptable forms of ID.

Visits Policy Statement

The role of visits is vital to the prisoner’s rehabilitation process. Creating the right impression and actively encouraging the development of family relationships helps to achieve this role. The visit should be allowed to take place in a relaxed and cordial atmosphere whilst retaining the highest standards of security necessary. Security is paramount in all aspects of the visiting process but whenever possible this will be discreet and unobtrusive.

Visits Charter

HMP Wandsworth will enable prisoners to maintain close and meaningful relationships with family and friends, including those with special needs.
We wish to provide all visits users with a safe, welcoming environment.

To achieve this you can expect:

  • To be treated with courtesy and respect.
  • Sessions to start on time or to be kept informed of any delays.
  • To receive your full visits entitlement.
  • Visitors’ details to be kept confidential.
  • To be kept informed of changes to visits timings.
  • Assistance with any special requests.
  • To have access to all policies relating to visits.

In return we would like you to:

  • Treat staff and other visits users with courtesy and respect.
  • Attend for your visit on time.
  • Terminate your visit when requested.
  • Not attempt to bring in unauthorized articles.
  • Maintain control and supervision of any children in your care.
  • Share with us, any matters regarding the health or welfare that is of concern to them.
  • Any information shared will be treated in the strictest confidence and only divulged to any relevant parties.

Please remember that the visits charter standards are an attempt to meet your needs within the available Prison Service resource

Her Majesty's Prison & Probation Service

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