Wandsworth prison visiting information

Social visits

Mon – Thursday, Sat & Sunday AM

09:00 – 10:00hrs 34 slots - This session will be for induction visits Max 17 slots for other visits leaving 17 spaces for inductions that do not need to book.

10:30 – 11:30hrs Max 34 slots

Mon – Thursday, Sat & Sunday PM

14:00 – 15:00hrs   34 slots
15:30 – 16:30hrs   34 slots

Induction visits

Monday - Thursday AM sessions only. 8 tables are set aside in each hourly session the remaining tables will be used for ‘pre- booked’ visits. Induction visits do not have to be booked in advance and will be accommodated subject to space being available when reporting to the Visitors Centre they are for prisoners who have only been in custody for 7 days – maximum. One induction visit per prisoners is allowed only.

Booking information:

In order to book a social visit with a prisoner, full personal details of the person(s) wishing to book a visit have to be provided to the prisoner; this does not include induction visits however the prisoner does not have to accept the visit.

Note: Full personal details required are:

  • full name
  • contact number(s)
  • full address and postcode
  • full date of birth.

The prisoner will be required to provide his visitors personal details to the booked visits team by completing a contact sheet when arriving into the prison.

Once the respective visitor(s) have been added to the prisoners contact list by the prisoner, the respective visitor can then book a visit.
Social visits can be booked in 2 ways:

By phone line: 0300 060 6509 linked to Assisted Prisons Visits Unit (APVU) booking system open Monday to Friday 09:00hrs to 18:00hrs (visits booking lines are closed Bank Holidays and Weekends).

Online: Visit someone in prison  www.gov.uk/ prison-visits details required are

  • the name and date of birth of the person you are visiting
  • their prison number and name

You can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email.

Changes to bookings: Any changes to bookings must be made by telephone before 12:00 (midday) the day before the date of the proposed visit. In the case of a Saturday, Sunday or Monday visit any changes must be made by the previous Friday before 12:00 (midday)

There are no social visits, on the 02nd Wednesday of every month this time is generally set aside for family days or staff training.

No respective visitor will be allowed to visit without being added to the prisoners contact list by the prisoner only; this does not apply to induction visits within the first 7 days of custody.

All information provided as personal details to the prisoner must match the visitors photographic I.D. Visitors will not be permitted into the visit if their details do not correspond with their Photographic I.D.

Additional information:

There are no legal or social visits on Fridays or in the evenings.

There are no legal or social visits on Christmas Day, Boxing Day, New Year's Day or Good Friday.

There are no legal or social visits the second Wednesday of every month this time is set aside for family days and or staff training.

There are no legal visits on bank holidays or public holidays.

Identification requirements

All visitors to HMP Wandsworth will be required to provide proof of identification before entry is granted with their details and finger-scans being entered onto the biometrics system. The establishment will not allow entry if visitors do not comply with these procedures and or identification cannot be satisfactorily established.

In setting the ID requirement it has been necessary to strike a balance between the need to satisfactorily establish the identity of any visitors against preventing visitors entry to the establishment because they are not in possession of sufficient identity documents. It is recognized that in exceptional circumstances, there may be occasions where visitors are genuinely unable to meet the ID requirements. In these instances, visitors should make a written application to the Governor explaining their circumstances. It should be noted that exceptional permission such as this will only be granted in advance of a visit, and visitors should not expect exceptional permission to be granted on the day of the visit.

Adults (18 years and over) visitors must provide either:

  • One piece of ID from List A below AND one piece of ID from List B below, or;
  • Three (3) pieces of ID from List B below.

In both cases one piece of ID MUST include an address and one piece of ID MUST include a date of birth:

  • Only original documents will be accepted.
  • Photocopies, faxes, and items printed from the internet (e.g. bank statements) will not be accepted.
  • Names, addresses and dates of birth must match exactly between all ID provided & information given when booking a visit and any Visiting Orders
  • Children (under 18 years) may be required to produce one piece of ID that includes their date of birth, to confirm that they are under 18.

Acceptable Identification documents – they must be either 1 item from List A plus 1 item from List B or  3 items from List B

List A

  • Photo driving license with correct address
  • Valid passport (must be in-date)
  • National Identity Card (UK issued)
  • Identity Card issued by an EU country
  • HM Forces / Government Photo ID Card
  • Senior Citizens Public Transport Pass (issued by Local Authority)

List B

  • Driving license with correct address (paper copy)
  • Employers photo ID card OR Student ID card
  • Young person’s proof of age card
  • Vehicle Registration Certificate (DVLA V5C)
  • National Insurance card
  • Valid old-style full UK driving license (cannot be used with photo driving license)
  • Valid disabled person’s Blue Badge parking permit

The following must be original documents issued within 6 weeks of birth, marriage, adoption or naturalization;

  • Full birth certificate (British National only)
  • UK marriage certificate
  • UK adoption certificate
  • UK certificate of naturalization or registration

The following must be dated within the last three months.

  • Utility (gas/electric/water) bill
  • Telephone bill (landline only, NOT mobile phone)
  • Council tax bill/statement
  • Catalogue bill or store card bill/statement
  • Bank or building society statement
  • Addressed pays lip
  • TV license
  • Credit card bill/statement
  • Mortgage statement
  • Valid insurance statement
  • NHS hospital appointment letter
  • Official correspondence confirming entitlement to housing benefit, council tax benefit, tax credit or state pension
  • Official correspondence from the Department for Work and Pensions, Job Centre, HM Revenue and Customs or local authority
  • Child benefit documentation or child tax credit documentation
  • Valid NHS card

Visitors dress

HMP Wandsworth operates a family-orientated visits policy.

The majority of our visitors are accompanied by children and we want to foster a decent, safe and relaxed family environment. To maintain decency in the visits hall our dress code must be adhered to. This is to prevent inappropriate clothing being worn in and around the presence of other visitors and staff.

  • Hats/scarves – may not be worn in the visits hall with the exception of religious headwear (e.g. Sikh turbans, Jewish yarmulkes, Muslim kufi, the hijab and Rastafarian hats). These will be subject to searching as per HMP’s Searching Policy.
  • Gloves/Sunglasses – are not to be worn. These should be left in the lockers provided in the visits centre.
  • Hooded tops – can be worn but not with the hood up.
  • Skirts/Dresses – skirts must cover the top third portion of the legs and when sat down underwear must not be seen.
  • Shorts – high cut shorts are not permitted.
  • Tops & Dress tops – torn or ripped tops may not be worn and must be sufficient to cover both breasts, back and the midriff area and must not be transparent. Cleavage must be appropriately covered so as not to cause offence, athletic singlet’s (vests) are not permitted.
  • Trouser – torn jeans with holes in above the knee may not be worn.
  • Footwear must be enclosed – sandals/flip-flops may be worn but these are at the visitors own risk due to the visits area being outdoors prior to entering the social visits hall and climbing stairs.
  • Logos – Clothing displaying offensive patterns or logos will not be permitted (such as cannabis leaves, racist logos or offensive language

Visitor Centre

There is a family-friendly Visitor's Centre run by PACT, a national charity. Visitors are offered a warm welcome, information and support. For more information please go to info@prisonadvice.org.uk , or call 0808 808 3444

Assisted Prison Visits Scheme

The prison takes part in the Assisted Prison Visits Scheme (APVS).  APVS provides help with travel expenses to offender’s close relatives, partners and in certain circumstances a friend of the offender.

Visitors who are interested in finding out more about the scheme should contact the visitors’ Centre who will be able to provide them with the APVS leaflet Customer Service Guide.

Further details may be obtained from the Assisted Prison Visits Unit, part of the National Offender Management Service.  Contact details are:

Address.  APVU, PO Box 2152, Birmingham.  B15 1SD
Helpline.  0845 300 1423 between 1015-1145 and 1415-1545 (Mon-Fri)
Text phone.  0845 304 0800 (for people with hearing problems)
Fax.    0121 626 3474 (24 hours)

E-mail.  Assisted.prison.visits@hmps.gsi.gov.uk

Websites.  www.noms.homeoffice.gov.uk, www.hmprisonservice.gov.uk

Handing in & out Property on a visit

No property can be handed in or out on a visit.

Visitors will be allowed to send or hand in books but not be allowed to hand them directly to offenders. These can be left in the property post box in the visitors Centre or handed in when the outside property garage next to the visitors Centre is open.

All other property must be handed in when the property garage is open, socks and underwear can also be posted in the post box in the visitors Centre. Current opening times are Tuesday & Thursday AM & PM closed for lunch and Saturday AM only

Visits Policy Statement

The role of visits is vital to the prisoner’s rehabilitation process. Creating the right impression and actively encouraging the development of family relationships helps to achieve this role. The visit should be allowed to take place in a relaxed and cordial atmosphere whilst retaining the highest standards of security necessary. Security is paramount in all aspects of the visiting process but whenever possible this will be discreet and unobtrusive.

Visits Charter

HMP Wandsworth will enable prisoners to maintain close and meaningful relationships with family and friends, including those with special needs.
We wish to provide all visits users with a safe, welcoming environment.

To achieve this you can expect:

  • To be treated with courtesy and respect.
  • Sessions to start on time or to be kept informed of any delays.
  • To receive your full visits entitlement.
  • Visitors’ details to be kept confidential.
  • To be kept informed of changes to visits timings.
  • Assistance with any special requests.
  • To have access to all policies relating to visits.

In return we would like you to:

  • Treat staff and other visits users with courtesy and respect.
  • Attend for your visit on time.
  • Terminate your visit when requested.
  • Not attempt to bring in unauthorized articles.
  • Maintain control and supervision of any children in your care.
  • Share with us, any matters regarding the health or welfare that is of concern to them.
  • Any information shared will be treated in the strictest confidence and only divulged to any relevant parties.

Please remember that the visits charter standards are an attempt to meet your needs within the available Prison Service resource

Legal visits

Mon – Thursday AM   Mon – Thursday PM

08:30 – 09:15hrs - 15 slots             13:45 – 14:45 – 15 slots

09:30 – 10:30hrs - 15 slots             15:15 - 16:15 - 15 slots

10:45 – 11:45hrs - 15 slots

Booking information: All legal visits are booked by email: legalvisitswandsworth@hmps.gsi.gov.uk. The prison must be given 72 hours notice of the date and time you wish to visit and please always include an alternative date, as legal visits are usually fully booked 7 days in advance.

A minimum of 24 hours notice is required of any cancellations. No alterations to a visit can be accepted after 14:00 the day before the visit.

All visits are for one hour only.

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at www.prisonvoicemail.com.

Prisoners money

All prisoners are able to have your money sent in via debit card or bank transfer. This does not replace the usual system of sending cash, cheques or postal orders. It is an extra service that allows faster, cheaper and more secure payments to your account.
Money sent using this new service will reach their account within 1-3 working days in most cases.

All sender needs is the prisoners number and date of birth to use this service.

You will not be able to send money in person by going into a bank branch or from overseas.

Information about the service will be available in the visitor centre.

To access the service senders should visit www.gov.uk/send-prisoner-money

Visitors will not be permitted to hand in any cash, cheques or Postal Orders for prisoners. Any visitors who wish to pay money into a prisoner's account must send either a Postal Order or cheque, made payable to either The Governor, HMP Wandsworth, or NOMS. The prisoner's full name and prison number must be clearly marked on the reverse of the cheque or Postal Order.

How to get there:

  • Train: Clapham Junction train station from outside Arding and Hobbs store and complete the journey on the no. 77 bus services to Earlsfield Rd, or no. the 219 bus service Taxi rank outside station.
    Earlsfield train station and complete the journey on the no. 77 bus. (See above for details on bus journey.)
    Wandsworth Common train station. From Bellevue Rd walk across common (approx. 10/15 minutes) to the prison. Mini-cab office beside station.Underground: London Underground to Tooting Bec (Northern Line) and complete journey by bus (see below for details).
  • Bus: From Clapham Junction train station outside Arding and Hobbs store, catch the no. 77 bus service to Earlsfield Rd, or 219 (towards Tooting Broadway) to the County Arms Public House.
    From Tooting Bec tube station catch the 219 bus (towards Clapham Junction) to the County Arms Public House.
    From Earlsfield train station catch the no. 77 by bus service (towards Waterloo) to end of Earlsfield Rd.
  • Car: The prison is situated in Heath field Rd, just off the junction of Trinity Rd, and Earlsfield Rd/Windmill Rd SWI8. If using a sat-nav, the postcode to be entered is SW18 3HU. From Wandsworth Bridge roundabout travel up Trinity Rd, first right at traffic lights, first left at next traffic lights.
    From east or south London
    : South Circular Rd (A205) westbound to Clapham Common, then Nightingale Lane (B237) towards Wandsworth, then Trinity Rd (A214).
    From west or north London: South Circular Rd eastbound to Wandsworth, then follow signs for Streatham to Trinity Rd.
Her Majesty's Prison & Probation Service


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