CIVIL PROCEDURE PRE-ACTION PROTOCOLS CLINICAL NEGLIGENCE PROTOCOL CONTENTS Executive Summary 1. Why this Protocol ? 2. The Aims and Objectives 3. The Protocol (a) Best Practice Commitments (b) Steps 4. Experts 5. Alternative approaches to resolving disputes ANNEXES A Illustrative Flowchart (PDF) B Medical Records Protocol C Templates - Letters of claim and response D Lord Woolf 's recommendations on Medical Negligence and Protocols in his Access to Justice final report 1996 E How to contact the Forum and the Lord Chancellor's Department
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