Eforms
eForms is a secure online system through which you can submit a number of claim forms. You access it through the LAA online portal.
The following forms are available
Civil:
- POA1 - Solicitor payments on account
- Barristers payments on account should still be submitted by paper
Crime:
- CRM4
- CRM4a
- CRM5
- CRM7
What guidance is available?
We have produced user guides to help you. However, most users find eforms very simple and intuitive.
eForms quick guides
Uploading from a case management system
The Online Support team are also on hand to help you with any technical issues, and can provide one-to-one assistance. Email online support or call them on 020 7718 8359.How do I sign up for eForms?
Please complete the registration form.
You will have to provide the details of your proposed eForms system administrator; which can be the same person that administers your LAA Online or CWA account.
This person can then submit eforms themselves or add any additional users required by your firm.
The registration form asks a few questions on how you currently submit the relevant forms, which will assess how you may best use eForms. We also ask what features are most important to you.
Please send completed registration forms to online-marketing@legalaid.gsi.gov.uk.
eForms user roles
The following roles are available for external eForms users:
eForms Firm Administrator
Suitable if:
- You are responsible for setting up and giving IT access within your organisation
- You are responsible for administration at a high level and have knowledge of your organisation’s structure and hierarchy
What you can do:
- Create new eforms users for your firm
- Assign new eForms roles to existing online portal users
- Maintain and organise your allocated firm or office/s eForms folders and directories
- Required to bulk load files from your case management system
eForms Author
Suitable if:
- You are responsible for entering forms data, submitting and tracking eForms
- It includes external Cost Draftsmen and other users external to the Firm but who are acting on behalf of a firm (Note: where you act on behalf of different firms you will have different log-ins for each)
What you can do:
- Create and submit eForms
- View and print out previous eForms submissions for your allocated firm or office/s
- Track the status of submitted eForms for your allocated firm or office/s and view secure messages from the LAA and the forms history
- Receive and reply to specific messages from the LAA about a form
- Respond to requests from the LAA to update a form or include attachments
- Maintain and organise your allocated firm or office/s eForms folders and directories
eForms Reviewer (view only)
Suitable if:
- You are responsible for reviewing and/or tracking eForms (but NOT entering or submitting them)
- You need to see the results of an eForm submission
What you can do:
- Review and print out any eForm created by another user within your firm or office/s before or after submission
- View and print out previous eForms submissions for your allocated firm or office/s
- Track the status of submitted eForms for your firm or office/s and view secure messages from the LAA and the form's history
Contacts
Eforms processing queries
Civil (Bristol) – 0117 302 3133
Crime (Nottingham) – 0115 908 4375
Technical support or help with a new eforms accounts
Online Support team - 0203 334 6664
