County Court money claims to be dealt with at single centre

Monday, 19 March 2012

From today all designated money claims in civil cases in England and Wales will be dealt with at one business centre. The centre will be supported by a dedicated contact team that deal with all telephone queries relating to claims.

The new County Court Money Claim Service will process around 600,000 money claims in the coming year.

In announcing the new service the Courts Minister, Jonathan Djanogly, said:

'The new County Court Money Claim Service will ensure that we make the most effective use of our administrative resource and provide an effective, efficient and consistent service to court users across England and Wales.

'The new service will deliver costs savings and efficiency improvements by processing administrative work previously carried out in separate county courts in England and Wales. The business centre saved nearly £2m in 2010/11 and is expected to save £4m in 2011/12.'

Until now the business centre, based in Salford, has processed money claims for county courts in the North West, Midlands, London and part of the South West. It is currently processing new claims within 48 hours and clearing 95% of all of its work within five working days.

Peter Handcock, HM Courts & Tribunals Service, Chief Executive, added:

'The launch of the centre will see an increase in the volume of work being handled, but it will also see the introduction of a new streamlined and simplified process. The business centre will be supported by a new contact centre that will ensure that customers can speak to staff dedicated to dealing with queries relating to money claims. These changes will deliver improvements to the service that we provide to court users.'

There will be a dedicated judge on site to provide judicial advice and guidance to staff.

For Welsh speakers there will be a dedicated contact line to assist claimants from Wales with enquiries about their case.

If a claim is not defended the centre will issue a default judgment for the claimant. If it is defended it will be sent to the preferred local court for a hearing.

Notes

  1. Her Majesty's Courts & Tribunals Service was created on 1 April 2011. It brought together Her Majesty's Courts Service and the Tribunals Service into one integrated agency providing support for the administration of justice in courts and tribunals.
  2. The agency is responsible for the administration of the criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. More information about HM courts & Tribunals Service
  3. A designated money claim means any claim which:
    (a) is started in a county court under Part 7 of the Civil Procedure Rules
    (b) is only a claim for either or both a specified amount of money or an unspecified amount of money; and
    (c) is not a claim for which special procedures are provided in these rules.

    This means designated Part 7 money claims that are only for money, must be sent to the County Court Money Claims Centre for issue. This also includes Personal injury claims.
  4. For more information please call HM Courts & Tribunals Service press office on 020 3334 6698.
HM Courts & Tribunals Service

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