Suspected abuse of an adult at risk
What is abuse?
Abuse may consist of a single or series of repeated acts and may occur as a result of a failure to undertake action or appropriate care tasks. In some cases abuse is clearly deliberate but sometimes it happens because somebody does not know how to act correctly or they do not have appropriate help and support.
What to do if you suspect abuse?
If you have concerns about the actions of an attorney acting under a registered Enduring Power of Attorney or Lasting Power of Attorney, or a Deputy appointed by the court of Protection, you should contact the Compliance Unit of the Office of the Public Guardian (OPG) on their dedicated phone line for reporting concerns: 0115 934 2777. The OPG can investigate the actions of a Deputy or Attorney and can also refer concerns to other relevant agencies. When it makes a referral, the OPG will make sure that the relevant agency keeps it informed of the action it takes. The OPG can also make an application to the Court if it needs to take possible action against the attorney or deputy.
If you are concerned about the safety or well-being of someone living in a care home, you can:
- in England, contact the Care Quality Commission
- in Wales, contact the Care and Social Service Inspectorate Wales
- report a concern to the adult social services department at the relevant local authority
If you think a crime has been committed, ring the police.
Safeguarding policy (PDF 0.23MB)
A framework for delivering the OPG’s role in safeguarding adults at risk.