Legal services reform: baseline survey
Date: 01 March 2010
by Steven Finch, Chris Ferguson, Nicholas Gilby and Natalie Low
The report contains baseline measures of consumer confidence in legal services, the standards of service they received, their experience of problems and their knowledge of how to complain. It shows that users were generally content with services, although there was some scope for improvement.
The report also suggests that there is scope for further competition in the legal services market.
- Baseline survey to assess the impact of legal services reform (PDF 0.95mb 45 pages)
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