Ministry of Justice

Just satisfaction? What drives public and participant satisfaction with courts and tribunals

Date: 27 March 2008

Courtroom chair

A report examining UK and international evidence on what factors may be associated with public and participant satisfaction with the justice system.


This report reviews existing research on drivers of public and participant satisfaction with courts and tribunals. It examines both UK and international evidence (published from 2000 onwards) on what factors may be associated with satisfaction with, and trust in, the justice system.