Bure prison visiting information

Social visits

Fri: 14:00 - 16:00
Sat: 09:15 - 11:15 & 14:00 - 16:00
Sun: 09:15 - 11:15 & 14:00 - 16:00

Children's visits are held the last Friday afternoon of every month in place of the domestic visits session.

Booking information:

To book online, visit: www.gov.uk/prison-visits

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

You can choose up to 3 possible dates and times. Prison booking staff will check what's available and confirm your visit by email.

If you've made an online visit booking request and haven't received a confirmation email within 1-3 working days, please email SocialVisits.Bure@hmps.gsi.gov.uk.

Alternatively if you have been sent a visiting order in the post you can call the booking line on 01603 326252 to make your booking. Booking lines opening time are as follows:

Tues: 0830-1200 & 1230-1615
Wed: 1000-1400
Thurs: 1000-1400
Fri: 1230-1615
Sat-Sun: 0830-1200 & 1230-1615

NB - The booking line and visits centre closes daily between 12:00-12:30 hours.

Please also note that the opening times are subject to change on public holidays, Easter, Christmas and New Year.

Additional information:

You may be entitled to help with your travel expenses. Please visit the Assisted Prison Visits Scheme page for more information.

Official visits

Tue: 0930-1130 & 1400-1600

Booking information: Official visits must be booked at least 48 hours in advance by calling 01603 326266 or sending a fax to 01603 326272 between 9:00 - 12:30 & 13:30- 16:00 Monday to Friday.

Prison Voicemail service

Social contacts can exchange voicemails with prisoners through the Prison Voicemail service, which is available at this establishment. Family members or friends sign up online and are given a unique landline phone number which they can call at any time to leave messages. The prisoner dials the same number from within the prison to listen and reply. You can find more information including pricing at www.prisonvoicemail.com.

How to get there

  • Bus: A limited bus service is available to the establishment, by local providers. Full details can be found on 0871 200 2233 or at travellineeastanglia.org.uk. Also a subsidised bus is available to book when you book your visit which will pick up from the bus and train station. Confirmation of times, prices and availability are available from the visitors centre 01603 326252.
  • Train:Take a train to Norwich Station (from London services are via Liverpool Street). Local transport will then be needed for the onward journey to the prison.
  • Taxi: Local taxis are available from the Bus and Train stations. Bookings can be made on the following number 01603 446644. Please be aware that this involves a journey of around 14 miles.
  • Car: Leave Norwich in a northern direction on the B1150 sign posted North Walsham. Follow the B1150 through Sco Ruston and Scottow taking the first left after North Walsham Rugby Club. Take the 4th left onto Hautbois Road and then the third left into HMP Bure.
  • If you use satnav to find this establishment you should use the postcode NR10 5JL which will bring you to Hautbois Road where you will find a signpost directing you to the prison drive.
  • There are parking facilities at the prison, follow the signs upon arrival. Dedicated spaces for disabled persons are also available.
Her Majesty's Prison & Probation Service


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