Chelmsford prison visiting information

All visitors to HMP Chelmsford must book their visit in advance. Visits can be booked online, by visiting:

All you need is:

  • the name and date of birth of the person you are visiting
  • their prisoner number.

You can choose up to 3 possible dates and times. Prison booking staff will check what's available and confirm your visit by email. You can also call the visits booking line on 01245 552265 or 01245 552240. These lines are open Monday to Friday 0815 – 1100 and 1230 – 1530. There is no booking line service on Bank Holidays.

Social visiting times

Mon-Thu: 14:15 - 16:00 (No entry after 3pm)
Sat: 09:30 - 11:00 (No entry after 10am) & 14:30 - 15:45 (No entry after 3pm)
Sun: 14:30 - 15:45 (No entry after 3pm)

Acceptable forms of identification:

One of the following with a recognisable photograph:

  • Driving licence photo ID card, Passport (including foreign passports)
  • Citizenship photo card
  • EU identity card
  • Immigration/HM Customs photo card

Alternatively two of the following are required:

  • Birth or marriage certificate
  • Recent utility bill (within last three months)
  • Recent bank statement (within last three months)
  • Paper driving licence
  • Young person’s proof of age card
  • Foreign identity or residents card, Medical card (not E111 photo card).

The prison does not accept Student ID cards and letters from the Benefits Office, Solicitors, and Police etc as a form of ID. On arrival please book in at the Visitors’ Centre, you will be greeted by one of the volunteers who will explain the procedure, they will check your ID and sign you in for your visit.

Visitors Dress Code: All visitors must be appropriately dressed, the visits hall is a family friendly environment. It is not acceptable for visitors to show excessive flesh. There is to be no ripped clothing (ripped jeans). Skirts/dresses/shorts should be just above the knee or longer (no miniskirts or very short shorts). Upper garments should not be low cut and have no thin straps, males not to wear vest tops. No football tops/sports kits. No hooded tops or camouflaged clothing. No steel toe capped shoes. Please note that you can only wear wedding or engagement rings and small studs inside the prison.

Due to the diversity of attire available the staff in visits will at all times use their discretion when faced with inappropriate dress but will in all cases make their decisions and judgements based on decency. You may be asked to adjust clothing or wear alternative clothing if available. As a last resort your visit may be cancelled if the dress code cannot be adhered to.

Please note:

  • If you do not produce ID you will be refused entry
  • Anything else you bring with you will have to be stored in your locker until you leave.
  • You are allowed to bring £20 per Adult (without children and £30 per adult (with children) to purchase food at the snacks bar. This must be in COINS ONLY this can be changed up at the tea bar in the visitors centre.
  • You can find more answers to Frequently Asked Questions on the Ormiston website

Official visits

Mon: 09.00-10.00 & 10.30-11.30
Tues: 14.00-16.00
Wed: 09.00-10.00 & 10.30-11.30
Thurs: 14.00-16.00
09.00-10.00 & 10.30-11.30

Booking information: Book by emailing

Additional information: All visits must be booked at least 24 hours in advance.

All bookings and alterations must be made no later than 12:00 one working day prior to the visit.

Video link

Video link is available primarily for court actions. However, there is limited availability for police, probation, solicitors and inter-prison visits. Contact the switchboard on 01245 552000 and ask for video link bookings, OMU custody.

How do I get to HMP Chelmsford Visitors’ Centre?

Visitors’ Centre
HMP Chelmsford
200 Springfield Road

You can get to HMP Chelmsford’s Visitors’ Centre by car or public transport.

There is disabled access to the centre and the prison. Please inform staff of any additional needs prior to arrival. You can contact the visitors’ centre on 01245 552452 or

By car

There are two disabled parking bays available outside the prison entrance for visitors. These can only be used by visitors who have an official Blue Badge disabled parking permit.

For other visitors, the nearest public car park is Riverside Ice and Leisure on Victoria Road, a five-minute walk from the prison.

By public transport

  • Train: Direct trains from Liverpool Street arrive at Chelmsford train station. There are taxis at the station or it is a 15-minute walk.
  • Walk: 15-minute walk from the railway station, follow the signposts.
  • Bus: you can catch a number 54 or 56 to and from the prison to Chelmsford railway station.
  • Local taxis: Fairway 01245 355 555 Happicabs 01245 443 443 Taxi Bus 01245 350 350

What if I feel worried about a prisoner?

Prison Service’ and Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Chelmsford, feel free to contact the Safer Custody team on 01245 552297. This is a confidential answer machine helpline for prisoners’ families and friends to make the prison aware of any concerns regarding bullying, intimidation, suicide or self-harm. When leaving a message be sure to give the name and prison number of the person you are concerned about. These messages are checked daily. Please note: if your concerns are urgent, please speak to staff in the visitor’s centre or call the main switchboard on 01245 552 000.

Her Majesty's Prison & Probation Service


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