PRACTICE DIRECTION 51O – THE ELECTRONIC WORKING PILOT SCHEME

This Practice Direction supplements CPR rules 5.5 and 7.12

Contents of this Practice Direction

Title Number
General Para. 1
Usage and Operation of Electronic Working Para. 2
Electronic Working and Alternate Filing Methods Para. 3
Original Documents Para. 4
General Rules Regarding Issue and Filing Para. 5
Payment of Fees Para. 6
Electronic Sealing Para. 7
Service Para. 8
Transfer of Proceedings and file transmission Para. 9
Applications in Proceedings Para. 10
Case and Cost Management and other Directions Para. 11
Statements of Truth Para. 12
Trial Bundles Para. 13
Bundles in the Court of Appeal (Civil Division)Para 14
Inspection of Documents on the Electronic Working Case File by Parties or Permitted Persons Para. 15
Public Kiosk Service for the Electronic Inspection of Publicly Available Documents Para. 16
Supply of Electronic Copies of Documents by email Para. 17
Security Para. 18

General

1.1

(1) This Practice Direction is made under rules 5.5, 7.12 and 51.2 of the Civil Procedure Rules (“CPR”).  It provides for a pilot scheme (“Electronic Working”) to—

(a) operate from 16 November 2015 to 1 November 2024;

(b) operate in—

(i) the Chancery Division of the High Court, the Commercial Court, the Technology and Construction Court, the Circuit Commercial Court, and the Admiralty Court, at the Royal Courts of Justice, Rolls Building, London (together, “the Rolls Building Jurisdictions”);

(ii) the Central Office of the King’s Bench Division at the Royal Courts of Justice;

(iii) the B&PCs District Registries (as defined in paragraph 1.2 of Practice Direction 57AA);

(iv) the Senior Courts Costs Office (“the Costs Office”);

(v) the District Registries of the King’s Bench Division situated in Birmingham, Bristol, Leeds, Liverpool, Manchester, Newcastle and Cardiff (“QB DRs”);

(vi) the Court of Appeal (Civil Division); and

(vii) the Administrative Court.

(c) apply—

(i)  to existing proceedings and proceedings started on or after 16 November 2015 in the Rolls Building Jurisdictions;

(ii)  in the Central Office of the King’s Bench Division, to proceedings started after 1 January 2019, and will not apply to existing proceedings unless ordered by the court;

(iii) in the B&PCs District Registries, to proceedings started on or after 25 February 2019, and will not apply to existing proceedings unless ordered by the court;

(iv) in the Costs Office, to detailed assessment proceedings in which the request for a hearing is filed on or after 7 October 2019, to applications filed on or after 7 October 2019 and to proceedings started in the Costs Office on or after 7 October 2019;

(v) in the QB DRs, to proceedings commenced after 19 July 2021 and will not apply to existing proceedings unless otherwise ordered by the court;

(vi) to existing proceedings and proceedings started on or after 10 January 2022 in the Court of Appeal (Civil Division); and

(vii) to existing proceedings and proceedings started on or after 1 February 2024 in the Administrative Court, except for urgent applications to which Practice Direction 54B applies.

(2) Electronic Working is a permitted means of electronic delivery of documents to the court for the purposes of rule 1.46 of the Insolvency (England & Wales) Rules 2016 (“IR 2016”).

1.2 

(1) Electronic Working works within and is subject to all statutory provisions and rules together with all procedural rules and practice directions applicable to the proceedings concerned, subject to any exclusion or revision within this Practice Direction.

(2) In particular, the following provisions of the CPR apply unless specifically excluded or revised by this Practice Direction—

Part 8 (alternative procedure for claims)

Part 47 (Detailed Assessment of Costs)

Part 49 (Companies Court)

Part 52 (Appeals)

Part 54 (Judicial review and Statutory Review)

Part 57 (Probate, Inheritance and Presumption of Death)

Part 58 (Commercial Court)

Part 59 (Circuit Commercial Courts)

Part 60 (Technology and Construction Court Claims)

Part 61 (Admiralty Claims)

Part 62 (Arbitration Claims)

Part 63 (Intellectual Property Claims)

Part 63A (Financial List)

Part 64 (Estates, Trusts and Charities)

Part 74 (Enforcement of Judgments in different jurisdictions)

Part 77 (Provisions in support of criminal justice)

Practice Direction – Insolvency Proceedings

Practice Direction: Directors Disqualification Proceedings

EU Competition Law Practice Direction

(3) The following provisions of the CPR shall not apply to this Practice Direction—

Part 76 (Proceedings under the Prevention from Terrorism Act 2005)

Part 79 (Proceedings under the Counter-Terrorism Act 2008, Part 1 of the Terrorist Asset-Freezing etc. Act 2010 and Part 1 of the Sanctions and Anti-Money Laundering Act 2018) Part 80 (Proceedings under the Terrorism Investigation and Prevention Measures Act 2011) Part 82 (Closed material procedure)

Part 88 (Proceedings under the Counter-Terrorism and Security Act 2015

(4) Parties should also (as appropriate) give careful consideration to the Chancery Guide, the Admiralty and Commercial Courts Guide, the Technology and Construction Court Guide, the Financial List Guide, the Circuit Commercial Court Guide, the Patents Court Guide, the Intellectual Property Enterprise Court Guide, the Senior Courts Costs Office Guide, the Administrative Court Judicial Review Guide and the King’s Bench Guide (where applicable).

(5) Where the provisions of this Practice Direction conflict with the provisions of Practice Direction 5B or Practice Direction 52C, this Practice Direction shall take precedence.

Usage and operation of Electronic Working

2.1

Electronic Working enables parties to issue proceedings and file documents online 24 hours a day every day all year round, including during out of normal Court office opening hours and on weekends and bank holidays, except—

(a) where there is planned “down-time”: as with all electronic systems, there will be some planned periods for system maintenance and upgrades when Electronic Working will not be available;

(b) where there is unplanned “down-time”: periods during which Electronic Working will not be available due, for example, to a system failure or power outage, or some other unplanned circumstance; and

(c) where the filing is of a notice of appointment by a qualifying floating charge holder under Chapter 3 of Part 3 of the IR 2016 and the court is closed, in which case the filing must be in accordance with rule 3.20 of the IR 2016.

2.2 Electronic Working applies to and may be used to start and/or continue (subject to the provisions in paragraph 1.1(1)(c)) CPR Part 7, Part 8 and Part 20 claims, pre-action applications including applications under rule 31.16, insolvency proceedings, and arbitration claims in the Rolls Building Jurisdictions, the B&PCs District Registries,  the Central Office of the King’s Bench Division, QB DRs and detailed assessment proceedings and Part 8 claims in the Costs Office claims for judicial review except for urgent applications to which Practice Direction 54B applies and applications for permission to appeal and appeals in the Court of Appeal (Civil Division).

2.2A In the Rolls Building Jurisdictions from 1 October 2017—

(a) for a party who is legally represented, Electronic Working must be used by that party to start and/or continue any relevant claims or applications; and

(b) for a party who is not legally represented, Electronic Working may be used by that party to start and/or continue any relevant claims or applications.

2.2B In the Central Office of the King’s Bench Division—

(a) from 1 January 2019, for a party who is legally represented, as well as for a party who is not legally represented, Electronic Working may be used by that party to start and/or continue any relevant claims or applications; and

(b) from 1 July 2019, for a party who is legally represented, Electronic Working must be used by that party to start and/or continue any relevant claims or applications.

2.2C In the B&PCs District Registries from 25 February 2019, for a party who is legally represented, as well as for a party who is not legally represented, Electronic Working may be used by that party to start and/or continue any relevant claims or applications.

2.2D In the B&PCs District Registries from 30 April 2019, for a party who is legally represented, Electronic Working must be used by that party to start and/or continue any relevant claims or applications.

2.2E In the Costs Office from 7 October 2019, for a party who is legally represented, as well as for a party who is not legally represented, Electronic Working may be used by that party to start and/or continue any relevant claims, detailed assessment proceedings or applications.

2.2F In the Costs Office from 20 January 2020, for a party who is legally represented, Electronic Working must be used by that party to start and/or continue any relevant claims, detailed assessment proceedings or applications.

2.2G In the QB DRs from 19 July 2021, for a party who is legally represented, as well as for a party who is not legally represented, Electronic Working may be used by that party to start and/or continue any relevant claims or applications.

2.2H In the QB DRsfrom 18 October 2021 for a party who is legally represented, Electronic Working must be used by that party to start and/or continue any relevant claims or applications.

2.2I In the Court of Appeal (Civil Division) from 10 January 2022, for a party who is legally represented, as well as for a party who is not legally represented, Electronic Working may be used by that party to start and/or continue any appeals or applications.

2.2J In the Court of Appeal (Civil Division) from 14 February 2022, for a party who is legally represented, Electronic Working must be used by that party to start and/or continue any relevant appeals or applications.

2.2K In the Administrative Court from 1 February 2024, for a party who is legally represented, as well as for a party who is not legally represented, Electronic Working may be used by that party to start and/or continue any appeals or applications.

2.3 To file a document using Electronic Working, a party shall—

(a) access the Electronic Working website address specified by Her Majesty’s Courts and Tribunals Service (“the Website”);

(b) register for an account or log on to an existing account;

(c) enter details of a new case or use the details of an existing case;

(d) upload the appropriate document; and

(e) pay the appropriate fee.

2.4 Proceedings issued in the Rolls Building Jurisdictions, the B&PCs District Registries, the Central Office of the King’s Bench Division, QB DRs and the Costs Office, and the Court of Appeal (Civil Division) will be stored by the Court as an electronic case file (“the Electronic Working Case File”).

2.5 The Website contains further details, updated from time to time, on how to complete a filing, including in the event of down-time or where a particular document format is not compatible with Electronic Working, information about the timing of any planned down-time, and a support email address to contact in the event of any down-time or when experiencing any other technical difficulty in using the Website.

Electronic Working and alternate filing methods

3.1 Any document which is filed using Electronic Working must not also be filed by some other means unless this is required by paragraphs 3.4(2), 10, 11 and 13 or a rule or practice direction, or Court order or Practice Note.

3.2 Proceedings which have not been started using Electronic Working may be continued using Electronic Working (subject to the provisions in paragraph 1.1(1)(c)) after documents originally submitted in those proceedings have been converted to PDF format. The proceedings shall then continue as if they had been started using Electronic Working.

3.3 To permit use of Electronic Working for proceedings initially started by other means—

(a) the Court will, where appropriate, seal the paper copy of the document;

(b) the parties will pay any fee due;

(c) the Court will either request that the party provide the document in PDF format or scan the document into PDF format and store it on the Electronic Working Case File; and thereafter

(d) the parties will, subject to paragraph 3.5, file documents needing to be filed through Electronic Working in accordance with this Practice Direction.

3.4

(1) The Court may refuse to convert documents to PDF format where those documents were originally submitted by some other means.

(2) In relation to any document required by the Rules, any Practice Direction or any order of the court to be filed, the Court will not accept that document for filing if submitted by e-mail and any such document must be filed through Electronic Working (unless submitted on paper); but if a Judge, Master, Registrar, District Judge or court officer authorised to exercise the jurisdiction of the Court of Appeal (as defined in rule 52.24) has requested or permitted the submission of such a document by e-mail then it must be so submitted as well as being filed through Electronic Working (or on paper).

3.5

(1) Where an original document is required by order of the Court or by provision of the CPR or IR 1986 or 2016 to be filed, such original document cannot be filed using Electronic Working and must instead be physically filed with the Court.

(2) This includes original wills, grants of probate or evidence of testamentary documents which must be filed physically with the Court in order for contentious probate claims to be issued. As a result, contentious probate claims cannot be issued using Electronic Working unless the Court permits.

Original documents

Where parties file documents using Electronic Working, the original signed documents, including the original exhibits to any witness statement filed, must be preserved and must be made available for inspection if required by another party to the proceedings and/or by order of the Court.

General rules regarding issue and filing

5.1 Any document which is filed using Electronic Working must—

(a) consist of one copy only unless required by a Court order, rule or practice direction;

(b) be in PDF format (or in Excel format if appropriate) unless the Court directs otherwise or unless the document is a draft order, in which case it shall be in “Word” format;

(c) not exceed 50 (fifty) megabytes or such other limit that may be specified by Her Majesty’s Courts and Tribunals Service; and

(d) be categorised or labelled as to the type of document that it is (e.g. “Claim Form”, “Witness Statement”, “Exhibit”) and numbered sequentially.

5.2

(1) In the event that a document exceeds the maximum limit specified in paragraph 5.1(c), the party seeking to file the document shall divide the document into parts and file each part separately.

(2) Parties can, in one filing, file up to 10 (ten) documents with each document not exceeding 50 (fifty) megabytes or such other limit specified by HMCTS.

5.2A In the event that a document is confidential and is required to be filed, it must, when filed in the Electronic Working Case File, be filed as a confidential document, using the process set up in Electronic Working for that purpose, in order to ensure that it is not visible to everyone.

5.3  

(1) Submission of any document using Electronic Working will generate an automated notification acknowledging that the document has been submitted and is being reviewed by the Court prior to being accepted (the “Acceptance”).

(2) The court may make an order to remedy an error of procedure made while using Electronic Working, in accordance with CPR 3.10(b). When the court makes such an order, a document filing will not fail Acceptance because of the error of procedure made.

(3) Court staff may refuse to include a submitted document in its corresponding Electronic Working Case File if the document has been scanned and saved upside down or is otherwise illegible or incomplete.

(4) Where Court staff has not included a submitted document on its corresponding Electronic Working Case File for one of the reasons listed in paragraph 5.3(3), the submission will not have failed Acceptance, but the party having made the submission will have to upload the document again in accordance with Court staff instructions in order for the document to be properly included on the corresponding Electronic Working Case File.

5.4  

(1) Where payment of a court fee is required to accompany the filing of a document, the date and time of filing on Electronic Working will be deemed to be the date and time at which payment of the Court fee is made using Electronic Working.

(2) The date and time of payment will also be the date and time of issue for all claim forms and other originating processes submitted using Electronic Working.

(3) For all other document filings, the date and time of filing will be the submission date and time for the purposes of any direction under the appropriate rules or for the purposes of complying with an order of the Court, unless expressly provided otherwise by the Court.

(4) Once a document filing is accepted, a notification will appear on the Electronic Working online account registered to the filing party to confirm that the document has been accepted and to confirm the date and time of issue or the date and time of filing in accordance with paragraphs 5.4(1) to 5.4(3).

(5) The date and time of issue or the date and time of filing of a document submitted using Electronic Working will not be delayed by Acceptance, unless the submission fails Acceptance because the filing error is more serious than an error of procedure, or the Court orders that it has failed Acceptance for some other reason.

(6) If the submission fails Acceptance, notice of the reasons for failure will be given to the party on that party’s Electronic Working online account and if the submission was of a claim form, appeal notice, or other document requiring to be issued, it will be deemed not to have been issued.

(7) In cases where payment of the Court fee has already been made and a claim form or other originating application fails Acceptance, the fee will be refunded and a corrected claim form or originating application will have to be submitted and the Court fee paid again in order for proceedings to be issued. In such cases, the new submission will generate a new date and time of issue or date and time of filing in accordance with paragraphs 5.4(1) to 5.4(3).

5.5 A claim form or other originating application filed by a party using Electronic Working will, subject to Acceptance and payment, be issued in the relevant Rolls Building Jurisdiction, B&PC District Registry, the Central Office of the King’s Bench Division QB DRs, the Costs Office, or the Court of Appeal (Civil Division), and the claim will proceed in that Court unless it is transferred to another Court.

5.6 If any documents that are not required by any rule, practice direction, order or direction to be filed are submitted via Electronic Working, they may not be retained on the online account and/or Electronic Working Case File.

Payment of fees

6.1

(1) Where any rule or practice direction provides for a fee to be paid, a party filing a document using Electronic Working must, except in circumstances specified in sub-paragraph (4), pay the appropriate fee by account or by credit/debit card or by any other online method specified by Her Majesty’s Courts and Tribunals Service.

(1A) When a party enters its payment by account number into Electronic Working when prompted by Electronic Working to do so, that party will be deemed to have made the payment. The party will thereby owe the relevant court fee to Her Majesty’s Courts and Tribunals Service.

(2) The court will keep a record of when payment was made or deemed to have been made.

(3) In proceedings where payment under the Insolvency Rules is required to be made in a manner that precludes online payment (such as the official receiver’s deposit for a winding up petition, which must be paid by cheque), parties will be able to use Electronic Working to initiate those proceedings, but must post or deliver payment to the Court within seven calendar days of submitting the originating application document(s). Failure to do so may result in the originating application failing Acceptance or the petition being struck out.

(4) For filings other than the issue of originating proceedings which incur payment of a fee, a party who is not legally represented and who wishes to pay that fee by account or by credit/debit card must make the filing and the payment through Electronic Working.

6.2 A party who has applied or wishes to apply for Help with Fees or partial Help with Fees must contact the Court to obtain a Help with Fees payment by account number, prior to using Electronic Working to issue a claim or to initiate other proceedings requiring the payment of a court fee.

Electronic sealing

7.1 When the Court issues a claim form, appeal notice or other originating application which has been submitted using Electronic Working and accepted by the Court, the Court will electronically seal the claim form, appeal notice or originating application with the date on which the relevant Court fee was paid and this shall be the issue date, as per the provisions of paragraph 5.4.

7.2 The electronic seal may differ in appearance to the seal used on paper.

Service

8.1 The Court will electronically return the sealed and issued claim form, appeal notice or originating application to the party’s Electronic Working online account and notify the party that it is ready for service.

8.2 Unless the Court orders otherwise, any document filed by any party or issued by the Court using Electronic Working in the Rolls Building Jurisdictions, B&PC District Registry, the Central Office of the King's Bench Division QB DRs, the Costs Office, or the Court of Appeal (Civil Division), which is required to be served shall be served by the parties and not the Court.

8.3 The CPR and IR 2016 as to filing evidence of service apply.

Calculation of time periods

8A Notwithstanding the operation of Electronic Working outlined in paragraph 2.1 above, CPR rule 2.8 applies, where relevant, to any issue, filing, or other originating application, including the presentation of a winding-up petition or a bankruptcy petition, made through Electronic Working.

Transfer of proceedings and file transmission

9.1

(1) If proceedings which have used Electronic Working are subsequently transferred to a jurisdiction not operating Electronic Working, no documents will be able to be filed in those proceedings through Electronic Working after the date of transfer and this Practice Direction will cease to apply to those proceedings.

(2) Her Majesty’s Courts and Tribunals Service shall make arrangements for a version of the Electronic Working Case File of the transferred proceedings to be made available to the receiving Court in a format requested by the receiving Court.

9.2 Where a request for transmission of the Court file of any insolvency proceedings is made pursuant to IR 2016 rule 12.39(12), the Court shall make arrangements for a version of the Electronic Working Case File of the proceedings being transmitted to be made available to the Secretary of State or the official receiver, as the case may be, in a format of their choosing.

9.3 If proceedings are transferred into one of the Rolls Building Jurisdictions, B&PC District Registry, the Central Office of the King’s Bench Division QB DRs, the Costs Office, or the Court of Appeal (Civil Division),, all filing subsequent to the order transferring those proceedings may be done using Electronic Working after documents originally submitted in those proceedings have been converted to PDF format in accordance with paragraphs 3.2 and 3.3.

Applications in proceedings

10.1

(1) Where a party to proceedings files an application for an order or other relief using Electronic Working and a hearing is required, the party filing the application shall lodge an application bundle with the Court.

(2) The application bundle may be lodged in electronic format.

10.2 The application bundle must—

(a) also be filed as a paper copy, unless otherwise stated either by order or in a practice direction;

(b) contain the application notice and any evidence filed in the application, including exhibits together with such other documents as may be required by any rule, practice direction, order of the Court or relevant Court guide; and

(c) be filed in accordance with the time limits required by any applicable rule, practice direction, order of the Court or relevant Court guide or, in the absence of such a requirement, 3 (three) days before the hearing.

10.3  The electronic copy of the application bundle must—

(a) be filed using Electronic Working;

(b) either (i) comply with the formatting requirements of any rule, practice direction, order of the court or relevant Court guide; or (ii) where no relevant requirements within (i) apply be formatted as one PDF document with bookmarks as appropriate for each document and with section headings within the document, unless its size exceeds 50 (fifty) megabytes, in which case it can be divided into up to 10 (ten) documents of that size, each bearing bookmarks as appropriate; and

(c) be updated as required and filed in compliance with paragraphs (a) and (b) above.

10.4 Where the application bundle is also provided in paper format that must be indexed and paginated so as to correspond exactly to the electronic version of the bundle.

Case and cost management and other directions

11.1 Where—

(a)  a rule, practice direction, or order of the Court requires—

(i) the Court to give case or cost management or other directions, whether at a hearing or not; and

(ii) a bundle to be filed with the Court in connection with case or cost management or other directions; and

(b) a party wishes to file the bundle using Electronic Working,

the bundle must contain such documents as are required by any rule, practice direction, order of the Court or Court guide.

11.2 The Bundle must be filed in paper copy as well, unless the Court orders otherwise.

11.3 The claimant, applicant or petitioner, as appropriate, shall be responsible for ensuring the electronic copy of the bundle complies with the requirements specified in paragraph 10.3 above.

11.4 The claimant, applicant or petitioner, as appropriate, shall be responsible for ensuring the paper copy is indexed and corresponds exactly with the electronic version of the bundle with sequential pagination.

Statements of truth

12 CPR Part 22 and the practice direction supplementing that part and any rule applicable to the Bankruptcy and Companies Courts which require certain forms and documents to be verified by a statement of truth shall apply to any forms or documents filed using Electronic Working.

Trial bundles

13.1 The trial bundle must be filed with the Court in paper format.

13.2  An electronic version of the trial bundle must also be filed if the Court so orders, in which case it must comply with the requirements of paragraph 10.3 and the paper copy must comply with paragraph 10.4.

13.3 The Court will retain any electronic copy of the trial bundle for a period of 2 (two) months after judgment has been delivered, after which it may be deleted.

13.4 The time in paragraph 13.3 may be extended by order of the court at the request of a party or on the court’s own initiative.

Bundles in the Court of Appeal (Civil Division)

14.1 A bundle in support of an application for permission to appeal may be filed using Electronic Working providing the bundle complies with the requirements at paragraph 10.3.

14.2 If a bundle in support of an application for permission to appeal is filed in paper format the court may order an electronic version also to be filed.

14.3 Bundles for appeal hearings must be filed with the court in paper format.

14.4 An electronic version of the appeal bundle must also be filed if the court so orders, in which case it must comply with the requirements of paragraph 10.3 and the paper copy must comply with paragraph 10.4.

14.5 The court will retain any electronic copy bundles for a period of 2 (two) months after judgment has been delivered, after which they may be deleted.

14.6 The time in paragraph 14.5 may be extended by order of the court at the request of a party or on the court’s own initiative.

Inspection of documents on the Electronic Working Case File by parties or permitted persons

15.1 In addition to any inspection facility that may be available through the Website or a party’s Electronic Working online account, the parties to any proceedings except insolvency proceedings, or their legal representatives, shall be entitled to inspect an electronic record of the proceedings in person at the Court on a terminal provided for that purpose by Her Majesty’s Courts and Tribunals Service and obtain electronic copies of documents contained in the Electronic Working Case File subject to the provisions of CPR rule 5.4B.

15.2 In addition to any inspection facility that may be available through the Website or a party’s Electronic Working online account, persons permitted by IR 2016 rule 12.39(3)-(6) to inspect the Court file of insolvency proceedings shall be entitled to inspect an electronic record of the proceedings in person at the Court on a terminal provided for that purpose by Her Majesty’s Courts and Tribunals Service and obtain, subject to paragraph 15.2, electronic copies of documents contained in the Electronic Working Case File, unless permission of the Court is required under IR 2016 rule 12.39(9)-(10) and subject to rule 12.39(7) and (11) and Chapter 10.

15.3 The Electronic Working Case File will be updated by the Court as and when documents are filed by the parties and accepted.

15.4 Information concerning the availability of the facility outlined in paragraph 15.1 will be communicated by Her Majesty’s Courts and Tribunals Service on the Website.

Public kiosk service for the electronic inspection of publicly available documents

16.1 A public kiosks are available at the Royal Courts of Justice both at the Strand and at the Rolls Building, London, for non-parties to proceedings governed by the CPR, to enable such non-parties to examine an electronic record of the proceedings and determine whether any documents in relation to the proceedings are publicly available.

16.2 Persons wishing to obtain copies of documents available to non-parties in accordance with CPR rule 5.4C must—

(a) complete the appropriate office copy request form; and

(b) pay the appropriate fee.

Supply of electronic copies of documents by email

17 Persons permitted to obtain copies of documents may request electronic copies of the documents to be sent by the Court by e-mail to an address supplied by such persons.

Security

18 Her Majesty’s Courts and Tribunals Service will take such measures as it thinks fit to ensure the security of information communicated or stored electronically. These may include requiring persons using Electronic Working to follow security steps such as—

(a) entering an email address as their customer identification and/or password;

(b) providing personal information for identification purposes; and

(c) complying with any other security measures as may from time to time be required before using Electronic Working.

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